Send different emails based on form responses
By inserting variables in your email body and settings you can make them dynamic based on form responses.
✔️ Make every email field dynamic
✔️ Change the receiver based on responses
✔️ Send different emails based on responses
How it worksExamplesSend emails to different email addresses based on form responses
Send different emails based on form responses
How it works
There are 3 types of form blocks that can be inserted in every email field. Simply type
@ to get a dropdown of available form data:
- Input fields (form answers such as email or name)
- Hidden fields (e.g. traffic source)
- Calculated fields (variables based on form responses)
Examples
Send emails to different email addresses based on form responses
Let's say you would like to send an email to the sales, marketing, or HR team depending on a response to your contact form.
- Create a contact form and insert a calculated field.
- Name your calculated field (Recipient email), choose
textas value, and enter a default value ([email protected]).
- Insert
conditional logicand define the logic
when your respondent chooses Sales as answer
then assign the text [email protected] to your calculated field
- Repeat the same conditional logic for the other dropdown options and assign the correct email addresses for these departments.
- Go to
Form settingsand switch on Self email notifications
- Type
@to insert your calculated field in theTo field
- Add a subject and make it dynamic by inserting form data. Insert input fields as you like to customize the email body.
- The email notification will look like this when the respondent selects Sales.
Send different emails based on form responses
In the case of a quiz or a test, you might want to send a customized email based on the score or result of the respondent. Here's how it works:
- Create a quiz or get started with this template. Make sure you insert a calculated field to calculate the score of your quiz (as shown in the logic in the template) and an email input field to capture the email of the respondent.
- Insert another calculated field and name it (Quiz message). Choose
textas value and enter a message as default value (Congratulations!).
- Insert conditional logic and define the logic
when the score is lower than 15 (out of 30 in this example)
then assign the text ’Bummer, try again’
- Go to
form settingsand enable Respondent email notifications
- Type
@to insert the respondent’s email in theTo field
- Add a Reply to email address (optional) and a subject
- In the email body, type
@to insert the calculated fields Quiz message and Score. Select text to open the formatting options.
- Here’s how the email will look like when the respondents’ score is higher than 15.
