Client Satisfaction Survey

We really appreciate you taking this client satisfaction survey!
Your feedback is invaluable to us.

Thank you, <insert your name here>

What is your full name?

How did you hear about us?

Word of mouth

Association website / database

How was our communication during the project?

Just the right amount, clear and helpful

Not enough, I needed more information

Too much, I couldn't digest it all!

Please rate how well we did in the following areas:
Sustainability

Please rate how well we did in the following areas:
Technical Knowledge

Please rate how well we did in the following areas:
Customer Service

Please rate how well we did in the following areas:
Project Management

Please rate how well we did in the following areas:
Effective Design Presentations

Please rate how well we did in the following areas:
Budget Management

Please rate how well we did in the following areas:
Design Creativity

Please rate how well we did in the following areas:
Listening and Fulfilling the Brief

Please rate how well we did in the following areas:
Attention to Detail

How would rate your experience during the process of design, documentation and construction?

What was the most challenging part of the process?
Do you have any thoughts about how we could improve this?

What was the best part of the process for you?

How satisfied are you with the final design solutions?

Blown away, better than I had imagined

Good, they responded to our brief / budget

A bit underwhelmed, they didnt hit the mark

How satisfied are you with the final design solutions?

Blown away, better than I had imagined

Good, they responded to our brief / budget

A bit underwhelmed, they didnt hit the mark

How would you rate our value for money?

Great value, better than I paid for

Good value, worth what I paid

Poor value, not worth what I paid

How likely are you to recommend us on a scale of 1 to 10?

Why did you choose this rating? You can be completely honest, it all helps!

Did you feel working with us enhanced the outcome of your project? If so, in what way?

Was there anything that surprised you about the process or outcome that you didn't expect?

Is there anything else you'd like to mention?

After you have been in your house for more than 12 months, we’d love the opportunity to ask you some more questions specifically about how the building is performing, and about your energy bills.
Would you be willing to provide more detailed questions at that time?

After you have been in your house for more than 12 months, we’d love the opportunity to ask you some more questions specifically about how the building is performing, and about your energy bills. Would you be willing to provide more detailed questions at that time?

Yes, definitely!

What is your full name?

How did you hear about us?

How was our communication during the project?

Please rate how well we did in the following areas: Sustainability

Please rate how well we did in the following areas: Technical Knowledge

Please rate how well we did in the following areas: Customer Service

Please rate how well we did in the following areas: Project Management

Please rate how well we did in the following areas: Effective Design Presentations

Please rate how well we did in the following areas: Budget Management

Please rate how well we did in the following areas: Design Creativity

Please rate how well we did in the following areas: Listening and Fulfilling the Brief

Please rate how well we did in the following areas: Attention to Detail

How would rate your experience during the process of design, documentation and construction?

What was the most challenging part of the process? Do you have any thoughts about how we could improve this?

What was the best part of the process for you?

How satisfied are you with the final design solutions?

How satisfied are you with the final design solutions?

How would you rate our value for money?

How likely are you to recommend us on a scale of 1 to 10?

Why did you choose this rating? You can be completely honest, it all helps!

Did you feel working with us enhanced the outcome of your project? If so, in what way?

Was there anything that surprised you about the process or outcome that you didn't expect?

Is there anything else you'd like to mention?

After you have been in your house for more than 12 months, we’d love the opportunity to ask you some more questions specifically about how the building is performing, and about your energy bills. Would you be willing to provide more detailed questions at that time?

Please rate how well we did in the following areas:
Sustainability

Please rate how well we did in the following areas:
Technical Knowledge

Please rate how well we did in the following areas:
Customer Service

Please rate how well we did in the following areas:
Project Management

Please rate how well we did in the following areas:
Effective Design Presentations

Please rate how well we did in the following areas:
Budget Management

Please rate how well we did in the following areas:
Design Creativity

Please rate how well we did in the following areas:
Listening and Fulfilling the Brief

Please rate how well we did in the following areas:
Attention to Detail

What was the most challenging part of the process?
Do you have any thoughts about how we could improve this?

After you have been in your house for more than 12 months, we’d love the opportunity to ask you some more questions specifically about how the building is performing, and about your energy bills.
Would you be willing to provide more detailed questions at that time?