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Client Satisfaction Survey
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Client Satisfaction Survey
We really appreciate you taking this client satisfaction survey!
Your feedback is invaluable to us.
Thank you,
<insert your name here>
What is your full name?
*
How did you hear about us?
*
A
Word of mouth
B
Instagram
C
Magazine Article
D
Google
E
Association website / database
F
Other
How was our communication during the project?
*
A
Just the right amount, clear and helpful
B
Not enough, I needed more information
C
Too much, I couldn't digest it all!
D
Other
Please rate how well we did in the following areas:
Sustainability
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Technical Knowledge
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Customer Service
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Project Management
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Effective Design Presentations
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Budget Management
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Design Creativity
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Listening and Fulfilling the Brief
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
Please rate how well we did in the following areas:
Attention to Detail
*
0
1
2
3
4
5
6
7
8
9
10
poorly
top marks!
How would rate your experience during the process of design, documentation and construction?
*
0
1
2
3
4
5
6
7
8
9
10
stressful
fun, so much fun!
What was the most challenging part of the process?
Do you have any thoughts about how we could improve this?
*
What was the best part of the process for you?
*
How satisfied are you with the final design solutions?
*
A
Blown away, better than I had imagined
B
Good, they responded to our brief / budget
C
A bit underwhelmed, they didnt hit the mark
D
Other
How satisfied are you with the final design solutions?
*
A
Blown away, better than I had imagined
B
Good, they responded to our brief / budget
C
A bit underwhelmed, they didnt hit the mark
D
Other
How would you rate our value for money?
*
A
Great value, better than I paid for
B
Good value, worth what I paid
C
Poor value, not worth what I paid
D
Other
How likely are you to recommend us on a scale of 1 to 10?
*
0
1
2
3
4
5
6
7
8
9
10
Why did you choose this rating? You can be completely honest, it all helps!
*
Did you feel working with us enhanced the outcome of your project? If so, in what way?
*
Was there anything that surprised you about the process or outcome that you didn't expect?
*
Is there anything else you'd like to mention?
*
After you have been in your house for more than 12 months, we’d love the opportunity to ask you some more questions specifically about how the building is performing, and about your energy bills.
Would you be willing to provide more detailed questions at that time?
*
A
Yes, definitely!
B
Maybe
C
No, thank you.
Submit
Question mark