total_score

signal_100

No — We find out when something goes wrong (1)

Rarely — Only if a manager escalates it (2)

Yes — we have a structured mechanism for this (5)

No — I would not be able to show them anything documented (1)

Unlikely — I could describe what we do but not show evidence (2)

Possibly — we have some records but they're inconsistent (3)

Probably — we have processes in place (4)

Yes — we have a documented, retrievable record (5)

There is a channel but I'm not sure staff trust it (2)

Partially — some routes exist but not consistently used (3)

Mostly — we have anonymous routes and staff are aware (4)

Yes — anonymous, structured, and actively used (5)

It sits with them — they absorb it silently (1)

They flag it upward but action is slow (2)

Mixed — depends on the individual manager (3)

Usually — most managers can act with support (4)

Yes — clear authority, defined actions, capacity to act (5)

Actions happen informally but nothing is defined in advance (2)

Some guidance exists but it is not consistently applied (3)

We have a process — it could be more structured (4)

Yes — defined responses, named owners, triggered automatically (5)