ORDER PROCESSING Orders are processed after full payment is received. Inventory may ship from multiple locations depending on sourcing. Tracking/details will be provided once fulfilled.
RETURNS, REFUNDS & CLAIMSDue to the nature of wholesale and vintage sourcing, all sales are generally final.
However, claims will be reviewed under the following conditions:
Items received damaged or missing. Clear quality issues not disclosed
To submit a claim:
Must be reported within 14 days of delivery Must include photos/videos + order details
If approved, you may receive:
Store credit for future orders or a refund (processed accordingly)
HANDPICK APPOINTMENTS (IF APPLICABLE)When booking a handpick session:
Your time slot is reserved and curated in advance. Cancellations within 24 hours may require a rebooking fee. No-shows or lack of communication may result in limited future bookings
CLIENT RESPONSIBILITYClients are responsible for:
Providing accurate sizing, preferences, and business direction Reviewing selections before confirming Ensuring timely communication and payment
Montanathestate is not responsible for slow sell-through due to changing trends or personal business performance.
FINAL NOTEOur goal is to provide intentional, high-quality sourcing that supports your brand and helps your inventory move with confidence.
We appreciate clear communication, respect for the process, and long-term working relationship.