Digital items (design mockups) are not eligible for refunds, exchanges, or cancellations once delivered. If you have any issues accessing your files, please send me an e-mail directly and I will help you out from there.
I acknowledge that I am paying both a design fee and will have to separately order my prints from
prettystitchmachine.com. I am responsible for shipping costs and any applicable tariffs/taxes incurred in this process. I cannot hold prettystitchmachine responsible for shipping & handling issues, these must be resolved with the postal carrier.
General turnaround time for custom patterns is 2-7 working days, depending on complexity and work load. I will always give you an estimated time during our initial consult. Pattern commissions are moved to the top of my work pile and are worked on in the order they are received. I reserve the right to reject any commission, in cases where no work has started, full refunds will be issued.
✹ A note on custom prints: Print production costs vary on the size of the print. The platform I use only allows for 'vertical' artwork in mockups, however your design can be horizontal, just be aware it will look sideways on the printed product mockup.
✹ I do offer the option to wholesale prints if you would like to sell them as merchandise.