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Bolt Food Delivery Experience Survey / Bolt Food tarne kogemusuuring

EN: We're a UX research team studying the delivery handoff moment between couriers and customers. Your answers are anonymous and help improve the Bolt experience for everyone! :)
T: Oleme UX-uurimismeeskond, kes uurib kullerite ja klientide vahelise kullerteenuse üleandmise hetke. Sinu vastused on anonüümsed ja aitavad kõigi Bolti kasutajate kogemust parandada.

Please select your role. / Palun vali oma roll.

Please select your role. / Palun vali oma roll.
A
B

Which handoff method do you prefer most? / Millist üleandmisviisi eelistate kõige rohkem?

Which handoff method do you prefer most? / Millist üleandmisviisi eelistate kõige rohkem?
A
B
C

If you selected “Other,” please tell us more. / Juhul kui 'Muu', täpsusta.

Why this method? / Miks selline viis?

Do you have specific steps for yourself on how you do the handoff? Are there specific things that work for you / do not work for you? / Kas sul on kindlad sammud, kuidas sa tellimuse üle annad? Kas on asju, mis töötavad / ei tööta sinu jaoks?

How would you describe the handoff moment in 3 words? / Kuidas kirjeldaksid üleandmise hetke? (3 sõna)

What are the biggest challenges during the handoff? / Mis on suurimad väljakutsed üleandmisel?

What are the biggest challenges during the handoff? / Mis on suurimad väljakutsed üleandmisel?
A
B
C
D
E
F

If you selected “Other,” please tell us more. / Juhul kui 'Muu', täpsusta

How often do you speak with customers during delivery? / Kui tihti räägid klientidega tarne ajal?

How often do you speak with customers during delivery? / Kui tihti räägid klientidega tarne ajal?
A
B
C
D
E

Direct contact with customers usually... / Kas suhtlus klientidega on tavaliselt...

Direct contact with customers usually... / Kas suhtlus klientidega on tavaliselt...
A
B
C
D

If you selected “Other,” please tell us more. / Juhul kui 'Muu', täpsusta

Do you feel appreciated by customers? / Kas tunned, et sind hinnatakse?

Do you feel appreciated by customers? / Kas tunned, et sind hinnatakse?
A
B
C
D
E

What is one thing you wish could be different in the handoff with the customer? / Kui saaksid vahetada ühe asja kliendile tellimuse üleandmisel, mis see oleks?

How do you prefer to receive your delivery? / Kuidas eelistad oma tellimust kätte saada?

How do you prefer to receive your delivery? / Kuidas eelistad oma tellimust kätte saada?
A
B
C
D

If you selected “Other,” please tell us more. / Kui 'Muu', täpsusta

What issues do you experience during delivery? / Milliseid probleeme koged tarne ajal?

What issues do you experience during delivery? / Milliseid probleeme koged tarne ajal?
A
B
C
D
E

If you selected “Other,” please tell us more. / Kui 'Muu', täpsusta

How often do you interact with the courier? / Kui tihti suhtled kulleriga?

How often do you interact with the courier? / Kui tihti suhtled kulleriga?
A
B
C
D
E

How important is human interaction during delivery to you? / Kui oluline on suhtlus tarne ajal sinu jaoks?

How important is human interaction during delivery to you? / Kui oluline on suhtlus tarne ajal sinu jaoks?
A
B
C
D
E

Is the information you receive about your courier enough, or would additional details make the experience easier or more trustworthy? / Kas saad kulleri kohta piisavalt infot, või muudaksid lisaandmed kogemuse lihtsamaks ja usaldusväärsemaks?

Do you feel aware of the courier as a person during delivery? / Kas tunned tarne ajal kullerit kui inimest?

Do you feel aware of the courier as a person during delivery? / Kas tunned tarne ajal kullerit kui inimest?
A
B
C
D

Do you usually acknowledge or thank the courier? / Kas tavaliselt tunnustad või tänad kullerit?

Do you usually acknowledge or thank the courier? / Kas tavaliselt tunnustad või tänad kullerit?
A
B
C
D
E

How would you describe the handoff moment in 3 words? / Kuidas kirjeldaksid üleandmise hetke? (3 sõna)

What is one thing you wish could be different in the handoff with the courier? / Kui saaksid vahetada ÜHE asja kulleri käest tellimuse saamisel, mis see oleks?