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Post-exit Engagement Benchmark
What's your role?
*
A
Program manager or supervisor
B
Director or executive
C
Frontline staff (case manager, coach, navigator)
D
Other (please specify)
What’s the biggest breakdown in your participant engagement today?
*
A
Participants stop responding after placement
B
We can't reach participants on the channels they actually use
C
Staff spend a LOT of time chasing people down
D
Documenting outreach/follow-up for grant reporting is painful
E
We don't know what's actually working
F
Other (please specify)
What % of program participants typically respond to your outreach (post enrollment)?
*
A
0-20%
B
21-40%
C
41-60%
D
61-80%
E
81-100%
F
not sure
How do you currently follow up with participants?
*
Manual texts from staff phones
Manual emails from staff
Phone calls from case managers
Automated texts (scheduled or triggered)
Automated emails (scheduled or triggered)
In-person check-ins
We don't have a consistent follow-up process
Other (please specify)
If you use automation, what tool?
A
Salesforce
B
Mailchimp
C
Constant Contact
D
Apricot
E
Efforts to Outcomes (ETO)
F
Other (please specify)
How confident are you that all outreach is being tracked and reported accurately?
*
A
Very confident
B
Somewhat confident
C
Not very confident
D
Not at all confident
What’s one challenge your team is facing?
We’ll be sharing a summary of what we learn. Want a copy?
*
A
Yes, please!
B
No thank you
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