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Post-exit Engagement Benchmark

What's your role?

*

What's your role?

A

Program manager or supervisor

B

Director or executive

C

Frontline staff (case manager, coach, navigator)

D

Other (please specify)

What’s the biggest breakdown in your participant engagement today?

*

What’s the biggest breakdown in your participant engagement today?

A

Participants stop responding after placement

B

We can't reach participants on the channels they actually use

C

Staff spend a LOT of time chasing people down

D

Documenting outreach/follow-up for grant reporting is painful

E

We don't know what's actually working

F

Other (please specify)

What % of program participants typically respond to your outreach (post enrollment)?

*

What % of program participants typically respond to your outreach (post enrollment)?

A

0-20%

B

21-40%

C

41-60%

D

61-80%

E

81-100%

F

not sure

How do you currently follow up with participants?

*

How do you currently follow up with participants?

Manual texts from staff phones

Manual emails from staff

Phone calls from case managers

Automated texts (scheduled or triggered)

Automated emails (scheduled or triggered)

In-person check-ins

We don't have a consistent follow-up process

Other (please specify)

If you use automation, what tool?

A

Salesforce

B

Mailchimp

C

Constant Contact

D

Apricot

E

Efforts to Outcomes (ETO)

F

Other (please specify)

How confident are you that all outreach is being tracked and reported accurately?

*

How confident are you that all outreach is being tracked and reported accurately?

A

Very confident

B

Somewhat confident

C

Not very confident

D

Not at all confident

What’s one challenge your team is facing?

We’ll be sharing a summary of what we learn. Want a copy?

*

We’ll be sharing a summary of what we learn. Want a copy?

A

Yes, please!

B

No thank you