IR4500 Snapshot Intake - 8 Questions
What is your product name, what does it do, and who is your ideal customer?
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Who are your top 1-3 competitors? What do they charge and what do they do better than you?
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What are your pricing plans? List your plan names, price points, and billing cycle. If you have an annual option, include the discount.
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What is your approximate monthly churn rate?
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What is your approximate monthly churn rate?
What is the most common reason customers cancel? Be specific if you know it.
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What does your customer success look like today - do you proactively reach out to customers, or do you wait for them to contact you?
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Walk me through what a new user experiences in their first 10 minutes after signing up. What is the step where most people get stuck or drop off?
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What is your approximate trial-to-paid conversion rate? And what do you think is the single biggest reason some trials don't convert?
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What is your approximate MRR, and what is your single biggest growth challenge right now?
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(Optional) Share any supporting documents - dashboards, metrics, or screenshots that would help us understand your situation.
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