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BagResolve Customer Questionnaire

1. What airline were you flying? (Select one)

American Airlines

Delta Air Lines

United Airlines

Southwest Airlines

Alaska Airlines

JetBlue Airways

2. What was your travel date?

3. What was your trip?

4. What happened to your baggage? (Select one)

My baggage was delayed

My baggage was lost

My baggage was damaged

Items were missing from my baggage

5. Where do things currently stand with the airline? (Select one)

I haven't contacted the airline yet

I reported the baggage problem but haven't submitted a claim

I submitted a claim and haven't received a response

My claim was denied

I received some reimbursement, but not the full amount

My claim is still being reviewed

Something else

6. Do you have an airline report, claim or reference number? (Optional)

Enter it here if you have one. Otherwise, leave this blank.

7. Tell us what happened.

In your own words, tell us what happened with your baggage and anything you've already done with the airline. Include any expenses, reimbursement amounts, responses from the airline or other details you think are important.

8. What would you like the airline to do? (Select one)

Reimburse my expenses

Reimburse me for lost or missing property

Address or pay for damaged baggage

Reconsider its decision

Respond to my claim

I'm not sure — I need help

Something else

9. What is your contact information?

We'll use this information to prepare your BagResolve correspondence package and contact you about your order. Your phone number may also be included in your correspondence so the airline can contact you directly.