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Poppy Haus Flower Club Subscription Terms & Conditions

Last updated: 9 Jun 2026

1. Subscription Service

Poppy Haus offers recurring flower subscriptions delivered according to the package and frequency selected by the subscriber. Each arrangement is designed using fresh, seasonal flowers and foliage chosen at the discretion of Poppy Haus.

As flowers are a natural and seasonal product, arrangements may vary in colour, variety, size, style, and composition from photographs, previous deliveries, or promotional materials.

2. Subscription Fees & Payment

Subscription fees are billed monthly in advance through the payment method selected during signup.

Your subscription will only commence once payment has been successfully received and processed.

Should a payment fail or be declined, Poppy Haus reserves the right to suspend or cancel the subscription until payment has been resolved.

3. Deliveries

Deliveries will be made according to the frequency selected during signup and to the delivery address provided by the subscriber.

While every effort will be made to deliver on the scheduled date, delivery times cannot be guaranteed and may be affected by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather events, supplier delays, public holidays, vehicle breakdowns, and other unforeseen events.

The subscriber is responsible for ensuring that:

Delivery information is accurate and complete.Access to the delivery location is available where required.Contact details remain current and accurate.

Poppy Haus shall not be held responsible for failed or delayed deliveries resulting from incorrect delivery information, unavailable recipients, restricted access, security restrictions, or circumstances beyond our reasonable control.

Where appropriate, deliveries may be left in a safe location at the recipient’s address.

4. Subscription Changes, Pauses & Cancellations

Subscribers may request to pause, amend, or cancel their subscription by providing at least seven (7) days’ notice prior to their next billing date.

Requests received after this period may only take effect from the following billing cycle.

All cancellation and amendment requests must be submitted in writing.

5. Refund Policy

Due to the perishable nature of flowers, all payments are non-refundable once a billing cycle has commenced or flowers have been ordered, prepared, or dispatched for delivery.

Refunds will not be issued for:

Personal preference regarding flower varieties or colours.Minor natural variations in flowers.Missed deliveries caused by incorrect information provided by the subscriber.Delays caused by circumstances beyond our control.
6. Flower Quality & Product Variations

Flowers are a natural product and variations in appearance, fragrance, bloom size, colour, and longevity are normal.

Poppy Haus reserves the right to substitute flowers, foliage, containers, or wrapping materials where necessary due to seasonal availability, supplier shortages, or quality considerations, provided the overall value and aesthetic of the arrangement are maintained.

7. Flower Care

The longevity of flowers depends on numerous factors, including environmental conditions, handling after delivery, and adherence to care instructions.

While Poppy Haus strives to provide the freshest possible flowers, no guarantee is made regarding the lifespan of any arrangement after delivery.

8. Quality Concerns

Any concerns regarding the quality or condition of a delivery must be reported within twenty-four (24) hours of receipt.

Photographs may be requested to assist with assessing the concern.

Poppy Haus reserves the right to determine an appropriate remedy, which may include replacement flowers, store credit, or another reasonable resolution where deemed appropriate.

9. Pricing & Service Changes

Poppy Haus reserves the right to amend subscription pricing, package contents, delivery areas, and service offerings from time to time.

Subscribers will be provided with reasonable notice of any material changes prior to their implementation.

10. Pricing Stability

Subscription pricing is guaranteed for a period of twelve (12) months from the subscriber’s signup date.

Following this period, Poppy Haus reserves the right to adjust subscription pricing to reflect changes in flower costs, supplier pricing, operational expenses, or other business factors.

Subscribers will be provided with at least thirty (30) days’ notice of any pricing adjustments before such changes take effect.

Continued use of the subscription service following the effective date of a pricing adjustment shall constitute acceptance of the revised pricing.

11. Suspension & Termination

Poppy Haus reserves the right to suspend or terminate a subscription at any time in the event of:

Failed or overdue payments.Abuse, harassment, or inappropriate conduct towards staff.Misuse of the subscription service.Circumstances that make continued service impractical or commercially unviable.

Where reasonably possible, notice will be provided before termination takes effect.

12. Limitation of Liability

To the fullest extent permitted by law, Poppy Haus shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the subscription service.

Poppy Haus’s total liability in respect of any claim shall not exceed the value of the subscription payment received for the delivery giving rise to the claim.

13. Privacy

Personal information provided during signup will be used solely for the administration and delivery of subscription services and will not be sold or shared with third parties except where required to fulfil the service or comply with legal obligations.

14. Acceptance of Terms

By submitting a subscription application, activating recurring payments, or continuing to use the subscription service, the subscriber acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.