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English Friction Snapshot

Take this 2-minute questionnaire to get a snapshot of where your people are at. If their English skills gap is costing you extra expense or lost deals, you’ll see it here.

How often do people in your team handle high-stakes communication in English with clients, suppliers, C-suite executives, or cross-border colleagues?

How often do people in your team handle high-stakes communication in English with clients, suppliers, C-suite executives, or cross-border colleagues?
RarelyDaily

How often do they leave English emails, calls, or meetings unsure what was really meant, expected, or implied?

How often do they leave English emails, calls, or meetings unsure what was really meant, expected, or implied?
Almost neverVery often

In the last 3 months, how often have misunderstandings in English caused rework, delay, escalation, or a weaker outcome?

In the last 3 months, how often have misunderstandings in English caused rework, delay, escalation, or a weaker outcome?
NeverVery often

How confident is the team in handling indirect English, diplomatic pushback, soft disagreement, hedging, and implied urgency?

How confident is the team in handling indirect English, diplomatic pushback, soft disagreement, hedging, and implied urgency?
Not confidentVery confident

When English communication goes wrong, how significant is the business impact?

When English communication goes wrong, how significant is the business impact?
InsignificantVery significant

Please describe one recent situation where the meaning behind the English mattered more than the words themselves. What happened?

How many people do you think would need this training?

A rough estimate is fine. Loaded cost typically runs 1.3–1.5× base salary divided by 1,800 annual hours.

What is the approximate hourly cost per person in your team?

(Salary + benefits + overhead, in €)

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