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Hotel & Lodging Safety Compliance Benchmark
Section 1: About you and your organisation
Which best describes your role?
*
A
General Manager / Property Manager
B
Operations Leader
C
Food & Beverage Leader
D
Housekeeping Leader
E
Engineering / Maintenance Leader
F
Health, Safety, Risk or Compliance Leader
G
Ownership / Asset Management
H
Corporate / Group Leadership
I
Consultant / Advisor
J
Other
Are you responding on behalf of:
*
A
One property
B
A cluster of properties
C
A hotel / motel group
D
A management company
E
An ownership / asset management portfolio
F
Other
How many properties does your response broadly represent?
*
A
1
B
2–5
C
6–20
D
21–50
E
51–100
F
100+
G
Not sure
Which best describes the property type?
*
A
Full-service hotel
B
Limited-service hotel
C
Motel
D
Extended stay
E
Resort
F
Casino hotel
G
Boutique / independent property
H
Branded franchise property
I
Other
Which areas do you personally have visibility over?
*
Food safety
Daily compliance checks
Health & safety / OSHA-related safety
Fire / life safety
Housekeeping safety
Pool / spa / recreational water
Maintenance / engineering
Incident reporting
Guest complaints / claims
Staff training
Corrective actions
Brand standards
Corporate / owner reporting
None of the above directly
How confident are you that your responses reflect the current approach at your property or group?
*
A
1 = Limited confidence
B
2 = Some visibility
C
3 = Reasonable confidence
D
4 = Strong visibility
E
5 = Very confident
Section 2: Inherent operational risk
Which operational areas are present at your property or portfolio?
*
Restaurant
Bar
Breakfast service
Buffet service
Room service
Grab-and-go / retail food
Banqueting / events
Catering / conference facilities
Pool
Spa / wellness
Gym / fitness facilities
Laundry
Staff accommodation
Multiple kitchens or prep areas
None of the above / limited facilities
Which foodservice model best describes your property?
*
A
No foodservice
B
Grab-and-go / packaged food only
C
Breakfast only
D
Limited hot food preparation
E
Full-service restaurant / kitchen
F
Multiple outlets / complex F&B operation
G
Banqueting / events-led F&B
H
Not sure
Approximately how many staff are involved in food handling, housekeeping, maintenance or operational safety-critical activities?
*
A
0–10
B
11–25
C
26–50
D
51–100
E
101–250
F
250+
G
Not sure
How would you describe staff turnover in operational roles?
*
A
Low
B
Moderate
C
High
D
Very high / seasonal workforce
E
Not sure
How many languages are commonly spoken across operational teams?
*
A
One main language
B
2–3 languages
C
4–5 languages
D
More than 5 languages
E
Not sure
Section 3: Audit and assurance strategy
Which best describes your current safety and compliance audit approach?
*
A
Internal audits only
B
External audits only
C
Both internal and external audits
D
Brand / franchise audits only
E
Informal manager walkarounds only
F
Audits are completed ad hoc
G
No formal audit programme
H
Not sure
How frequently are formal safety, food safety or compliance audits completed?
*
A
Monthly or more frequently
B
Quarterly
C
Twice per year
D
Annually
E
Less than annually
F
Only after an incident or concern
G
Not sure
Are audits usually announced or unannounced?
*
A
Mostly announced
B
Mostly unannounced
C
Mix of announced and unannounced
D
Depends on audit type
E
Not sure
What does your audit programme usually cover?
*
Food safety
Health & safety / workplace safety
Fire / life safety
Guest safety
Pool / spa safety
Housekeeping safety
Maintenance / engineering safety
Contractor management
Supplier assurance
Allergen management
Brand standards
Environmental / sustainability compliance
Not sure
Who typically conducts your most formal safety or compliance audits?
*
A
Property management team
B
Corporate / regional operations team
C
Corporate risk / compliance team
D
External safety consultant
E
Brand / franchise auditor
F
Insurance / owner representative
G
Combination of the above
H
Not sure
Section 4: Daily compliance checks and evidence
How are daily or routine compliance checks usually completed?
*
A
Paper forms
B
Spreadsheets
C
Generic digital forms
D
Dedicated compliance software
E
Mix of paper and digital
F
Not completed consistently
G
Not sure
Which routine checks are currently recorded?
*
Fridge / freezer temperatures
Hot holding / cooling records
Food prep / kitchen opening checks
Cleaning checks
Allergen checks
Pest checks
Fire / life safety checks
Pool / spa checks
Housekeeping checks
Maintenance / equipment checks
Contractor checks
Incident / accident checks
Not sure
How confident are you that routine checks are completed accurately and on time?
*
A
1 = Not confident
B
2 = Slightly confident
C
3 = Reasonably confident
D
4 = Confident
E
5 = Very confident
How easy is it for managers or corporate leaders to view compliance check completion?
*
A
Very difficult / manual review required
B
Possible, but only by requesting local records
C
Available through periodic reports
D
Available through dashboards
E
Available in real time or near real time
F
Not sure
Where are completed compliance records usually stored?
*
A
Paper folders on site
B
Local files / shared drives
C
Spreadsheets
D
Digital compliance system
E
Multiple places
F
Not consistently stored
G
Not sure
Section 5: Temperature monitoring and critical controls
How are fridge, freezer or critical food temperatures monitored?
*
A
Manual paper records
B
Manual digital records
C
Automated sensors / IoT monitoring
D
Combination of manual and automated monitoring
E
Not consistently monitored
F
Not applicable
G
Not sure
What happens when a critical temperature or food safety check is missed or fails?
*
A
Corrected locally without formal record
B
Recorded manually
C
Triggers a corrective action
D
Triggers an alert or escalation
E
Triggers corrective action and escalation
F
No consistent process
G
Not applicable
H
Not sure
How quickly would management typically know if a critical food safety check was missed?
*
A
Same day
B
Within 24 hours
C
Within a few days
D
At the next audit or review
E
Only if someone reports it
F
Not sure
G
Not applicable
Section 6: Corrective actions and repeat issues
How are corrective actions from audits, failed checks or incidents usually assigned?
*
A
Verbally
B
By email
C
Spreadsheet tracker
D
Digital system with named owners
E
Digital system with owners, due dates and escalation
F
Not consistently assigned
G
Not sure
How often are corrective actions closed by the agreed deadline?
*
A
More than 90% of the time
B
75–90% of the time
C
50–74% of the time
D
Less than 50% of the time
E
We do not measure this
F
Not sure
Are repeat issues or recurring non-conformances tracked and reviewed?
*
A
Yes, routinely at property level
B
Yes, routinely at regional / group level
C
Sometimes, but not consistently
D
Only after serious issues
E
No
F
Not sure
When significant audit failures or incidents occur, how are they escalated?
*
A
Managed locally only
B
Escalated to property leadership
C
Escalated to regional / group operations
D
Escalated to risk / compliance leadership
E
Escalated through a formal risk process
F
No consistent escalation process
G
Not sure
Section 7: Training and remedial learning
How is safety and compliance training usually delivered?
*
In-person training
E-learning
On-the-job training
Toolbox talks / briefings
External training provider
App-based or mobile learning
Informal manager-led training
Not delivered consistently
Not sure
How often is safety and compliance training refreshed?
*
A
On induction only
B
Annually
C
Every 2–3 years
D
Following incidents or audit findings
E
Role-dependent frequency
F
No consistent refresher programme
G
Not sure
When audit failures or recurring issues are identified, is remedial training assigned?
*
A
Yes, automatically based on the issue
B
Yes, manually by managers
C
Sometimes, depending on the issue
D
Only after serious failures
E
No
F
Not sure
How confident are you that training completion is evidenced and available for review?
*
A
1 = Not confident
B
2 = Slightly confident
C
3 = Reasonably confident
D
4 = Confident
E
5 = Very confident
Section 8: Incidents, risk signals and priorities
Which events are formally recorded and reviewed?
*
Employee accidents
Guest accidents
Food complaints
Allergen incidents
Near misses
Fire / life safety events
Pool / spa incidents
Contractor incidents
Pest issues
Equipment failures
Regulatory / authority visits
Insurance claims
Not sure
How are incident and near-miss trends reviewed?
*
A
Not routinely reviewed
B
Reviewed locally when serious
C
Reviewed periodically by property leadership
D
Reviewed by regional / group leadership
E
Reviewed through dashboards or formal risk reporting
F
Not sure
Which areas present the greatest current risk or concern for your property or group?
*
Select up to three:
Food safety
Allergens
Fire / life safety
Workplace safety
Slips, trips and falls
Pool / spa safety
Housekeeping safety
Maintenance / equipment safety
Contractor management
Supplier assurance
Staff training
Staff turnover
Incident reporting
Guest claims / complaints
Corrective action closure
Audit consistency
Manual / paper-based compliance processes
Lack of leadership visibility
Regulatory scrutiny
Other
Which areas would you most like to improve over the next 12 months?
*
Select up to three:
Audit consistency
Food safety controls
Temperature monitoring
Daily compliance checks
Corrective action closure
Training evidence
Remedial training after audit findings
Incident and near-miss reporting
Leadership dashboards
Multi-property benchmarking
External audit support
Risk reporting to owners / corporate leadership
Reducing paper-based processes
Other
Overall, how mature do you believe your property’s safety and compliance management approach is?
*
A
Foundational — processes exist but are inconsistent or mainly manual
B
Managed — core processes are in place and generally followed
C
Proactive — risks are regularly reviewed and improvement actions are tracked
D
Leading — data, audits, training and leadership reporting are well connected
E
Not sure
Section 9: Optional follow-up
Would you like to receive a confidential summary of your own operational compliance maturity profile?
*
A
Yes
B
No
Would you be open to receiving further information about improving digital food safety, compliance checks and operational visibility?
*
A
Yes
B
No
Would you be happy for Prime Services or Navitas Safety to contact you about the benchmark findings?
*
A
Yes
B
No
Consent
Consent confirmation
*
Please tick to confirm:
I understand that my responses will be used to produce aggregated and anonymised benchmark insights.
I understand that individual responses will not be published or attributed to my organisation.
I agree to receive the benchmark report and relevant communications relating to this benchmark.
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