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State of Knowledge Management Survey 2027

About this survey
Accurez is publishing the first-ever State of Knowledge Management Report in 2027 - a research report on how organisations find, store, and manage internal knowledge. We are running this survey to collect real data from people who work with internal knowledge every day. Your answers take under 4 minutes and directly shape what we publish.
When we say internal documents and knowledge, we mean things like:
- Standard operating procedures
- Company policies and guidelines
- Training guides and onboarding materials
- Process documents and how-to guides
- Meeting notes and decisions
- Product documents and knowledge transfer notes

These are the documents your team uses day-to-day to get work done - not external content like industry reports or news.

Q1: What industry do you work in?

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Q2: How many people work in your organisation?

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Q3: Where does your team store and share internal knowledge?

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Q4: How much time do you spend searching for internal information at work each day?

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Q5: How does your team usually find answers to work questions?

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Q6: Why do you usually struggle to find internal documents or policies at work?

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Q7: Has your team ever acted on the wrong information because it was out of date?

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Q8: How confident are you that the internal documents you find at work are accurate and up to date?

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Q9: What is the biggest internal knowledge problem in your organisation right now?

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Q10: When a team member left your organisation did useful knowledge or processes leave with them?

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Q11: How long does a new employee take to find internal information without asking a colleague?

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Q12: Overall how well does your organisation manage internal knowledge and documents?

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Q13: Who is responsible for keeping your internal documents and knowledge up to date?

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Q14: Is your organisation using AI to help staff find internal documents or answers faster?

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One last thing

This section is completely optional. Skip it if you prefer.

Can we feature your answers in the Accurez 2027 State of Knowledge Management Report?

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If you are happy to be featured please fill in your details and share a short quote.

Name

Job title

Company (Optional)

LinkedIn profile URL

As a knowledge management professional -what is one thing you wish more organisations understood about managing internal knowledge effectively? 2 to 3 sentences is perfect.