Customer Engagement Survey
We’re on a mission to explore how businesses like yours connect with customers.
This survey dives into customer engagement practices, from online reviews to digital tools, uncovering what works and what doesn’t.
Your input will directly shape a research report packed with insights and strategies to help businesses like yours thrive. Share your experience and be part of a conversation shaping the future of customer engagement!
Please provide key details about your business, such as its name, category and location, to help us better understand your organization.
What is the name of your business?
What business category are you in?
Do you have multiple business locations?
Do you have multiple business locations?
How would you describe the business owner's level of daily involvement in the business location?
How would you describe the business owner's level of daily involvement in the business location?
How would you describe your current relationship with your customers?
How would you describe your current relationship with your customers?
Do your customers understand all your products, services and initiatives?
Do your customers understand all your products, services and initiatives?
How easy is it for your customers to find your contact pages?
How easy is it for your customers to find your contact pages?
How do you promote events or seasonal events (if applicable)?
Share insights about your experience with online reviews, including how they impact your business and your approach to managing them.
How important is receiving Reviews on either Yelp or Google?
How important is receiving Reviews on either Yelp or Google?
How important is receiving 5 star Reviews on either Yelp or Google?
How important is receiving 5 star Reviews on either Yelp or Google?
How important is preventing Negative Reviews?
How important is preventing Negative Reviews?
Tell us about how your business interacts with customers, including the methods and strategies you use to build and maintain relationships.
How important is capturing Social Media followers to your business?
How important is capturing Social Media followers to your business?
How important is obtaining customer's emails for marketing?
How important is obtaining customer's emails for marketing?
How important is obtaining customer's Mobile phone number for marketing?
How important is obtaining customer's Mobile phone number for marketing?
How important are Rewards or Loyalty programs to your business?
How important are Rewards or Loyalty programs to your business?
Describe how your business connects with customers, including the tools, channels, and strategies you use to foster engagement.
How important are repeat customers to your business?
How important are repeat customers to your business?
Approximately, what percentage of your customers are recognizable repeat customers?
How often do you hear directly from your customers?
How often do you hear directly from your customers?
Do you offer incentives to your customers?
Do you offer incentives to your customers?
How important is in-store customer engagement?
How important is in-store customer engagement?
Do you offer deliveries of your product?
Do you offer deliveries of your product?
Do you seek feedback from your customers?
Do you seek feedback from your customers?
How do you respond to customers feedback?
If customers were willing to fill out a survey of your business, would you be interested?
If customers were willing to fill out a survey of your business, would you be interested?
Are you familiar with a Net Promoter Score?
Are you familiar with a Net Promoter Score?
How do you quantify feedback from your customers?
Provide information about your use of QR codes, including how and where they are implemented in your business.
Are you familiar with QR codes?
Are you familiar with QR codes?
What company do you use for QR codes?
What company do you use for QR codes?
Do you create multiple QR codes for your business?
Do you create multiple QR codes for your business?
Customer Engagement Tools:
Share details about the tools and platforms you use to engage with customers and enhance their experience with your business.
What tools are you using to build customer engagement?
What price per month would you pay to engage and retain your customers?
What price per month would you pay to engage and retain your customers?
Is there anything else you’d like to share about your business or your experiences that we haven’t covered in this survey?
Leave any other comments?
