We're hiring skilled Customer Success Managers (CSM) to join our team remotely. If you have experience in client management, customer relationships, and driving customer success, we want to hear from you! Join us and work with top-tier clients while enjoying the flexibility of remote work. Competitive pay, amazing opportunities for growth, and a dynamic work culture await!
Job Responsibilities:
- Manage a portfolio of clients, ensuring their success with our services.
- Conduct regular check-ins with clients to assess satisfaction and provide proactive solutions.
- Guide clients through the onboarding process and assist with product setup.
- Identify upsell opportunities and work with the sales team to drive growth.
- Monitor customer health metrics and address any risks to client retention.
- Collaborate with internal teams to ensure customer needs are being met.
- Provide feedback to internal teams regarding customer issues and product improvements.
Requirements:- 1-5 years of experience in customer success, client management, or account management.
- Proven experience in building and maintaining long-term relationships with clients.
- Ability to identify opportunities for customer growth and upsell services.
- Strong communication skills, both written and verbal, with the ability to present solutions effectively.
- Excellent organizational skills with the ability to manage multiple accounts simultaneously.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zendesk) and customer success platforms.
- Ability to work within US business hours or flexible hours depending on the client.
Benefits:
- Earn in US Dollars with no tax deductions.
- Competitive salary and performance-based incentives.
- Access to a collaborative and supportive team environment.
- Opportunities to learn and grow professionally.
If you're passionate about driving customer success and building strong relationships, apply now to join a rapidly growing team!
