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Customer Service Representative

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
The Customer Support Representative is the front line of communication for our brand, ensuring customers feel valued, heard, and supported. This role requires excellent communication skills, a professional and empathetic demeanor, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving and multitasking abilities.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Note: This is a passive sourcing opportunity, and while we are always looking to connect with exceptional talent, it may take some time to find the right match for this role.

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

A
B

Experience in the Beauty Industry

A
B

Experience in the Fashion and Apparel Industry

A
B

Experience in the Vitamins and Supplements Industry

A
B

Experience in the Healthcare Industry

A
B

Experience in B2B

A
B

Experience in SaaS

A
B

If your e-commerce experience is outside fashion, beauty, supplements, or healthcare, please name the specific account(s) you worked on:

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

A
B

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Assisting with Placement of Orders, Refunds, or Exchanges

A
B

Experience in Documenting Customer Interactions, Issues, and Resolutions

A
B

Experience in Feedback Collection

A
B

Experience in Maintaining Records

A
B

Experience in Technical Support

A
B

What CRM tools or customer support software do you have experience with?

What other tools do you have experience with?

Which AI tools do you have experience using?

To what extent do you use AI tools in your day-to-day work?

What e-commerce platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Available to Work Full Time:

A
B

Available to Work Part-Time:

A
B

Which timezones are you available to work in?

Available to Work on Weekends

A
B

Willing to Work on a Voice Account (Phone Support)

A
B

Are you comfortable with time-tracking software being used during work hours?

A
B

What motivates you to seek a new job opportunity at this time?

Are you located in the Philippines

A
B