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After Hours Booking Agent

Company description

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,  LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

Role description

We're looking for a reliable and customer-focused After Hours Booking Agent to join our team! Are you looking for an opportunity to work independently outside regular business hours within an acclaimed local travel technology company? Then this position is for you!

Responsibilities

• Assist guests and property owners with queries.
• Build and maintain strong relationships with guests and property owners.
• Educate guests and property owners on booking procedures and policies.
• Guide guests through the booking process and provide aftercare support.
• Troubleshoot and resolve issues efficiently.
• Complete assigned tasks professionally and within deadlines.

Requirements

• Strong communication and interpersonal skills
• Fluency in Afrikaans and English (written and verbal)
• Excellent computer literacy
• Clear and confident telephone etiquette
• Confidence and resilience under pressure
• Excellent time management and organisational skills
• Own reliable transport

Benefits

• Vibrant work environment
• Hybrid work model after probation
• FeelBetterFast (Employer-funded pharmacy visit)
• Pension Fund
• Additional leave days
• Monthly team events and more!

Shift schedule

• Agents work in rotating two- or three-day shifts, followed by two or three days off.
• Weekday shifts: 15:00 – 22:00 or 17:00 – 00:00.
• Weekend shifts: 12:00 – 22:00 or 14:00 – 00:00.
• Shifts may change seasonally.
• Agents may be required to work on public holidays if it falls within their shift rotation.
Click 'Next' to start your application! 🚀