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MyChart User Survey

Hi! I’m Lucy, and I'm in the research phase of a UX (user experience) design project with the end goal of adding a feature to/improving upon the MyChart app. In this survey, I’ll ask you a bit about your experience navigating MyChart—how and why you use it, whether or not you like it, pros and cons, etc.

Do you use MyChart as a patient or caregiver?

Do you use MyChart as a patient or caregiver?
A
B

Demographics

Do you identify as any of the following?

Do you identify as any of the following?

How often do you use MyChart?

How often do you use MyChart?
A
B
C
D

How do you access MyChart?

How do you access MyChart?

Have you used any of these other healthcare portals?

Have you used any of these other healthcare portals?

How comfortable are you with using new technology?

How comfortable are you with using new technology?
Not at allI live on the internet

What is your primary form of communication with friends and family?

What is your preferred form of communication with your healthcare providers?

Outside of MyChart, do you track your health and/or medical history?

Outside of MyChart, do you track your health and/or medical history?
A
B

Which MyChart features or functions do you typically use the most?

Overall, how would you rate your experience with MyChart?

Overall, how would you rate your experience with MyChart?

Why did you give it that rating?

What, if anything, would you change about MyChart?

Thanks so much for making it this far!

In the next few weeks, I'll be conducting 1-on-1 user interviews over zoom, and will eventually design a prototype for a new feature for MyChart as a result of this research. If you're interested in being interviewed and/or testing it out, please write your name and email below so I can reach out to you :)

I am interested in:

I am interested in: