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Customer Service Quality Auditor

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We’re seeking a highly motivated, detail-oriented Customer Service Quality Auditor to support our Data Quality & Visualization Specialist. You’ll own quality-assurance audits, data validation, reporting, and operational analysis—ensuring data accuracy, insightful dashboards, and actionable recommendations that elevate customer-service performance.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Quality Auditor Work Experience (Years)

US Account Work Experience (Years)

Experience in QA in a Technical E-Commerce or BPO Environment

Experience in QA in a Technical E-Commerce or BPO Environment
A
B

What is the extent of your work experience in technical e-commerce or BPO?

Experience in Quality-Assurance Audits

Experience in Quality-Assurance Audits
A
B

When QA scores dip suddenly across multiple agents, how do you investigate whether it’s a coaching issue, a process change, or a data-logging error?

Experience in Tracking, Cleaning, Validating, and Organizing Datasets

Experience in Tracking, Cleaning, Validating, and Organizing Datasets
A
B

Experience in Creating and Updating Dashboards

Experience in Creating and Updating Dashboards
A
B

Experience in Conducting Root-cause Analysis

Experience in Conducting Root-cause Analysis
A
B

Tell us about a time your data validation uncovered inconsistencies between the CRM (e.g., Kustomer) and the BI layer (SQL/BigQuery). How did you identify the root cause and prevent recurrence?

Experience in Forecasting Behavioral Patterns

Experience in Forecasting Behavioral Patterns
A
B

Which CX KPIs do you consider leading indicators of quality trouble spots, and how have you correlated them with QA scores to drive agent coaching or process changes?

Experience with Automated Data-collection Tools

Experience with Automated Data-collection Tools
A
B

What data tools do you have experience with?

What data tools do you have experience with?

Which platforms have you used for CX QA?

Which platforms have you used for CX QA?

What certifications in quality assurance or related fields do you hold?

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Available to Work on Weekends

Available to Work on Weekends
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in Latin America?

Are you located in Latin America?
A
B