Form cover
Page 1 of 1

Report An Issue

If you’ve encountered a problem, please use this form to provide a brief description of the issue. Your feedback helps us resolve it promptly and improve your experience.

Full Name And Property

Phone Number - Whatsapp

What type of issue are you experiencing?

What type of issue are you experiencing?
A
B
C
D

Before reporting, please follow these instructions depending on the issue: 🔧 Hot Water
• Check if the problem is only with the shower or all taps.
• If it affects the whole house, it might be a general issue.
📶 WiFi
• Locate the router and unplug it for 30 seconds, then plug it back in.
⚡ Electricity
• Locate the fuse box, switch off all fuses, wait 5 minutes, and switch them back on.
🔥 Heating
• Make sure the thermostat is turned on.
• Check that the radiator valves are fully open.

Does the issue persist after following these instructions?

Does the issue persist after following these instructions?
A
B
C

Please briefly describe the problem

Upload a photo or video of the issue

Can we enter the apartment to check without you being present?

Can we enter the apartment to check without you being present?
A
B