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Digital Health Transformation
Section 1: About Your Practice
What is your role
*
What is your role
A
Clinician
B
Executive
C
Consultant/Advisor
D
Nurse
E
Administrative/Front Desk Staff
F
Billing Staff
G
Allied Health Professional
H
Support Staff
I
Practice Manager
What type of healthcare practice do you operate?
*
What type of healthcare practice do you operate?
A
Primary Care
B
Urgent Care
C
Pediatrics
D
Behavioral Health
E
OB/GYN
F
Physical Therapy/Rehab
G
Speciality Clinics
H
Chiropractic
How many providers work in your facility?
*
How many providers work in your facility?
A
1-5
B
5-10
C
10 or more
How long has your facility been in operation?
*
Where is your facility located?
Section 2: Technology Adoption Overview
What types of technology are currently in use at your facility?
*
What types of technology are currently in use at your facility?
Electronic Health Records (EMR/EHR)
Patient Portal
Telehealth Platform
Online Scheduling System
Inventory Management Software
Practice Management Software
Revenue Cycle Management/Billing System
Customer Relationship Management (CRM)
Digital Marketing Tools (e.g. SEO, Social Media, Email Marketing)
AI/Automation Tools (e.g. for charting, triage and workflow)
Other
If other, please explain
*
When did you first start implementing digital tools in your practice
*
What were the main reasons you chose to adopt technology in your operations?
*
What were the main reasons you chose to adopt technology in your operations?
Improve patient experience
Increase patient volume
Reduce administrative burden
Enhance revenue collection
Better manage inventory
Stay competitive in the market
Regulatory or payer compliance
Staff request or workflow need
Other
If other, please specify
*
Who made the final decision to implement the technologies
Who made the final decision to implement the technologies
A
Owner/Physician
B
Practice Manger
C
Consultant/Advisor
D
Other
E
Section3: Patient Acquisition & Engagement
What digital tools have you implemented to attract and acquire patients?
*
What digital tools have you implemented to attract and acquire patients?
Online Booking
Website or Landing Page
Search Engine Optimization (SEO)
Paid digital ads (Google, Facebook, etc.)
Patient Communication Software (Email, SMS, reminders)
Online reputation management (reviews/testimonials)
None
Have these tools me your expectations in attracting new patients
*
Have these tools me your expectations in attracting new patients
A
Yes, exceeded expectations
B
Yes, met expectations
C
Somewhat met expectations
D
No, did not meet expectations
E
Not sure yet
What challenges have you encountered with digital tools for patient acquisition
*
Section 4: Administrative Workflow and Practice Management
What systems are in place to support administrative workflow?
*
What systems are in place to support administrative workflow?
A
Scheduling
B
Insurance Verification
C
Staff Coordination
D
How would you rate the impact of digital tools on administrative efficiency?
*
How would you rate the impact of digital tools on administrative efficiency?
A
Significantly improved
B
Slightly improved
C
No Change
D
Made it worse
E
Not Sure
What tasks remain manual in your administrative workflow
*
Section 5: Inventory and Supply Management
Do you use a digital system to track medical supplies or inventory
*
Do you use a digital system to track medical supplies or inventory
A
Yes
B
No
C
Planning to
If yes, what system do you use?
*
Has it helped in reducing shortages, overstock, or waste?
*
Has it helped in reducing shortages, overstock, or waste?
A
Yes, significantly
B
Somewhat
C
Not Really
D
Not Applicable
Section 6: Revenue Cycle Management (RCM)
What systems of services do you use for billing and revenue cycle management?
*
*
Is your RCM process in-house, outsourced, or a combination?
*
Is your RCM process in-house, outsourced, or a combination?
A
In-House
B
Outsourced
C
Combination
Since adopting digital RCM tools, how has your revenue performance changed?
*
Since adopting digital RCM tools, how has your revenue performance changed?
A
Increased Significantly
B
Slightly
C
No Change
D
Decreased
E
Not Sure
Are you satisfied with the accuracy and speed of your billing process?
*
Are you satisfied with the accuracy and speed of your billing process?
A
Yes
B
No
C
Not Sure
Section 7: Evaluation and Future Plans
*
Which technology has provided you the most value?
*
Are there any digital tools you adopted but stopped using? If so, why?
*
What are your biggest technology challenges today?
*
What are your biggest technology challenges today?
Integration between systems
Staff adoptions or training
Cost of implementation or maintenance
Limited functionality
Poor Customer Support
Security/Privacy Concerns
Unclear ROI
Other (please specify)
Are you currently exploring any new digital solutions?
*
Are you currently exploring any new digital solutions?
A
Yes
B
No
C
Maybe, tell me more
Section 8: Continuity of Care & Care Coordination
How often do you coordinate care with external facilities (e.g., hospitals, labs, imaging centers, specialists)?
*
How often do you coordinate care with external facilities (e.g., hospitals, labs, imaging centers, specialists)?
A
Daily
B
Weekly
C
Occasionally/As needed
D
Rarely
E
Never
What digital tools or systems do you use for care coordination?
*
What digital tools or systems do you use for care coordination?
EHR with referral management or data exchange
Direct messaging (HIPAA-compliant email or portal)
Health Information Exchange (HIE) platform
Fax or manual document sharing
Patient-shared records via portals
None currently in use
Other (please specify)
If other, please specify
*
How effective are these tools in ensuring continuity of care for your patients?
*
How effective are these tools in ensuring continuity of care for your patients?
A
Very Effective
B
Somewhat Effective
C
Not Effective
D
Not Applicable
E
We don't use digital tools for this
What barriers do toy face in achieving smooth coordination with hospitals or other providers
*
What barriers do toy face in achieving smooth coordination with hospitals or other providers
A
Lack of interoperability between systems
B
Delayed communication for hospitals
C
Incomplete or missing discharge summaries
D
No access to hospital EHR
E
Manual data entry required
F
Patient noncompliance
G
Other (please specifiy)
If other, please specify
*
Do you receive timely and complete discharge or referral information when a patient transitions to or from another facility?
*
Do you receive timely and complete discharge or referral information when a patient transitions to or from another facility?
A
Yes, consistently
B
Sometimes
C
Rarely
D
No
E
Not Applicable
If better care coordination tools existed, how likely would you be to adopt them?
*
If better care coordination tools existed, how likely would you be to adopt them?
A
Very Likely
B
Likely
C
Not Likely
D
Not sure
E
Unlikely
F
Already using sufficient tools
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