Messaging Habits Survey

We’re collecting insights on messaging habits and tools that could enhance response time. Your input will directly inform the design of a smarter messaging app for our ART 488: Interaction Design III project!

1. Which best describes the types of messages you receive the most?

Personal > Work

2. How comfortable are you with technology? (Scale of 1-5)

3. How frequently do you check your messages in a day?

Multiple times an hour

4. How often do you miss an important message?

Rarely

5. Top 3 most used messaging platforms

6. Which messaging app do you find it most difficult to stay on top of?

7. In which situations do you leave messages unread?

When I’m too busy to reply immediately

When I need to think about my response

When I don’t intend to reply

When I forget to respond

8. How fast do you typically respond to messages

Instantly (within a few minutes)

Pretty fast (within an hour)

A bit delayed (within a few hours)

Whenever I get around to it (same day)

Could take a while (a day or more)

9. How do unread messages make you feel?

10. What strategies do you use to keep track of unread messages?

11. How do you decide which messages to respond to first?

12. Which of these features, if any, would help you respond to messages more easily and efficiently?

Message reminders – Notifications to follow up on unread messages

Snooze messages – Temporarily hide messages and get a reminder later

Pinned messages – Keep important conversations at the top

Scheduled replies – Set messages to send at a later time

Auto replies – Automatically respond when you’re busy

Smart replies – Smart reply options based on the message context

AI-prioritized inbox – Messages automatically sorted by urgency or importance

AI message summarization – Quick summaries of long messages or conversations

Custom labels or categories – Organize messages by priority or topic

Calendar or task lists – Convert messages into reminders or tasks