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📞 Healthcare Customer Service Representative Application Form

We are hiring skilled and reliable Healthcare Customer Service Representatives (CSR) to support healthcare organizations by handling patient inquiries, appointment coordination, insurance calls, and general customer support functions. As a CSR, you will work remotely with clients across the U.S., Canada, Australia, the U.K., or Singapore, ensuring high-quality service while adhering to privacy and compliance standards.

Disclaimer

This position is offered as an independent contractor (freelance) role. Hired candidates will work remotely using their own equipment and internet connection, and will be compensated based on agreed terms. Rest assured, Avintrex ensures competitive rates that recognize your value and experience.

As the company expands and additional opportunities arise, selected contractors may be considered for regular employment, which can include government-mandated benefits, health insurance, paid leave, and other perks.

Contractor terms acknowledgement

Contractor terms acknowledgement

Responsibilities

- Responding to patient and provider inquiries via phone, email, or chat in a courteous and professional manner
- Scheduling, rescheduling, and confirming patient appointments
- Assisting with insurance verification or eligibility checks as needed
- Providing information about clinic services, policies, or procedures
- Processing requests for medical records, referrals, or authorizations under client guidelines
- Documenting all interactions accurately in client-provided systems (e.g. EMR, CRM)
- Handling patient complaints or concerns, escalating when necessary
- Following HIPAA, privacy, and data security protocols at all times

Qualifications

- Senior High school graduate (required); college level or graduate (preferred)
- Prior BPO / call center experience for at least 6 months (healthcare account preferred but not required)
- Excellent English communication skills — verbal and written
- Strong customer service orientation, with empathy and professionalism
- Comfortable working with computers, CRM/EMR systems, and standard office software
- Ability to work night shift, weekends, or US hours (as required by client)
- Reliable internet connection and a quiet work environment
- Typing speed: 40 WPM minimum (preferred)
- Experience with HIPAA or data privacy standards is a plus.
- Prior experience in a healthcare BPO account, insurance call center, or medical clinic is an advantage.

Minimum and Recommended System Requirements

Minimum Requirements

Operating System: Windows 10 Home/Pro 64-bit (Genuine license required)

CPU: Intel Core i3 (6th Gen or newer) / AMD equivalent

Memory (RAM): 6 GB minimum

Internet Speed: 15 Mbps download / DSL or Fiber only

  ❌ LTE / Mobile connections not accepted for stability & compliance


Recommended Setup

Operating System: Windows 10 Home/Pro 64-bit (Genuine license required)

CPU: Intel Core i5 (8th Gen or newer) / AMD equivalent

Memory (RAM): 8 GB or higher

Internet Speed: 20 Mbps download or higher / DSL or Fiber only

  ❌ LTE / Mobile connections not accepted


Required Peripherals

Headset with noise-canceling microphone

  Recommended: Plantronics Audio 628 Stereo USB Headset (or similar)

HD webcam (720p/1080p, 16:9 aspect ratio)

  Recommended: A4Tech PK-910H (or similar)