Form cover
Page 1 of 5

Social Media Interaction Representative

Job Summary:

Permanent employee, Full-time, Remote, PST Shift (Evening)
We’re seeking a proactive, detail-oriented problem-solver to support customers and community engagement on our social channels during evenings and weekends. You’ll respond to inquiries across TikTok and Meta (Instagram/Facebook), help execute posting tasks (including Sprout Social), protect brand voice, and partner with Customer Support and Operations to resolve order-related issues. This role also requires sensitivity and sound judgment when customers raise mental-health–related concerns—using de-escalation, empathetic communication, and proper escalation to trained teams or approved resources.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Community Management Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your E-commerce experience?

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone
A
B

How many tickets (chats/emails) do you typically handle per day?

What is your average first response time?

What is the most common inquiry you receive via social media?

Experience in Handling Placement of Orders, Refunds, or Exchanges

Experience in Handling Placement of Orders, Refunds, or Exchanges
A
B

How would you respond to a customer with this inquiry: "I've made an order last June 1, 2025, you said that it would be delivered in 14 days. Where is my order"?

Experience in Handling Sensitive Topics, including Mental-Health-Related Concerns

Experience in Handling Sensitive Topics, including Mental-Health-Related Concerns
A
B

Experience with TikTok (including TikTok inbox/community tools)

Experience with TikTok (including TikTok inbox/community tools)
A
B

Experience with Meta Business Suite

Experience with Meta Business Suite
A
B

Experience with Sprout Social

Experience with Sprout Social
A
B

What other social engagement/CRM tools do you have experience with?

What e-commerce platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

English Proficiency Level (CEFR)

English Proficiency Level (CEFR)
A
B
C
D
E
F

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Available to Work PST Evening hours

Available to Work PST Evening hours
A
B

Willing to Work on Weekends and Holidays

Willing to Work on Weekends and Holidays
A
B

Are you comfortable with time-tracking software being used during work hours?

Are you comfortable with time-tracking software being used during work hours?
A
B

Willing to Work on a Voice Account (Phone Support)

Willing to Work on a Voice Account (Phone Support)
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in Latin America

Are you located in Latin America
A
B