-> Client Experience Management: Actively monitor and enhance client engagement through diligent tracking of Net Promoter Score (NPS) and integrating feedback to refine service delivery.
-> Production Pipeline Oversight: Ensure the timely and efficient delivery of projects by overseeing the production pipeline and coordinating between teams to meet deadlines.
-> Script Creation: Develop compelling scripts that resonate with diverse audiences and align with client objectives.
-> Post Scheduling: Manage the scheduling of social media posts to ensure optimal timing and strategic alignment with overall client goals.
-> Social Media Management: Oversee the publication and interaction of social media posts, employing strategies to maximize reach and impact.
-> Performance Analysis: Perform detailed analysis on social media performance, generating insights to inform future strategies and enhance content effectiveness.
-> Document Customization: Tailor documents and presentations to meet specific client needs, ensuring high-quality and relevant outputs.