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Villkart Mango Quality Issue Form

We take your mango happiness seriously. Please submit within 24 hours of delivery for the fastest resolution. Refer to the link to learn more: Link
🔍 Before you report – please read

Small spots (dag) or light dents (dabba)? That’s normal. Our mangoes come straight from the farm – no chemical wash, no carbide. Natural mangoes often have tiny black specks or soft marks. They are signs of purity, not defects. They taste delicious.

Weight feels low? Mangoes lose 15–20% of their weight naturally as they ripen (water evaporates). We refund only if you receive less than 80% of what you ordered. Example: You ordered 2 kg → you get at least 1.6 kg normally. Below that? We pay the difference.

âś… We accept complaints for: rot, oozing/leaking, cracks, serious spoilage, short count, or weight loss above 20%, cracked or split mangoes, wrong variety supplied.

❌ We do not accept complaints for: natural spots (dag) or small dents (dabba), Normal colour variation, naturally firm mangoes requiring ripening, Slight size variation, Taste preference issues, or claims submitted after 24 hours of delivery

⏳ Resolution Time: 3–7 working days after receiving complete details.

Enjoy your chemical‑free mangoes!

Order Details

Order ID (from email/WhatsApp) Ex: VK-1000

AWB/Waybill no

You can find your Waybill or AWB (Air Waybill) number on the box or SMS/email ID. It is typically the 11-digit code

Full Name

Phone Number

Email

Delivery City

Mango Variety

Mango Variety

Delivery Date

Number of Boxes

Complaint Type

Complaint Type

Number of Affected Mango

Shipping label on the box with a photo of the box

Upload Visual Evidence:

Photos, Video (Min. 2 angles per mango). âś… Clear photos of the damaged mangoes
âś… Photo of the entire box (top view)
âś… Shipping label (tracking code readable)
âś… Box photo showing Villkart branding (if available)
Max 15 MB per file. Too many files? Email support@villkart.com with the subject “Mango claim: Order VK-1000”

Additional details

Describe Texture, odor, packaging condition

Resolution Preference

Resolution Preference

Quality Assurance Agreement

Quality Assurance Agreement