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Technical Support Form

We designed this form to minimise email exchanges (back-and-forth emails) and accelerate our ability to assist you. Please complete it with as much information as possible so we can process your request promptly and avoid subsequent follow-up for missing details.

What is your technical support request?

Please select from the following list.

Please tell us about yourself:

What happened?

Please describe the issue you encounter in detail, and please justify the reason you choose the urgency level you have selected previously.

What steps have you taken before the issue appeared?

What is the purpose of your request? What do you expect to happen? What are you trying to solve and achieve?

How does the error or issue affect your ability to complete the course, or perform the task necessary to achieve your goal?

Which device are you using to access the platform?

Which device are you using to access the platform?
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