Score

The Email Statistics Mastery Assessment

I’m not sure — I just want to see if there’s something I’m missing

Monitor individual performance in a shared inbox

Set SLAs/KPIs based on current performance

Make sure my team is hitting predetermined SLAs/KPIs

Use data in BigQuery to create my own metrics

We are struggling: We have no way to monitor email and have no insights.

Everything takes too long: We try to use data from our email provider but doing everything by hand has been time consuming.

We are on top of most things: We have something in place to track email performance, but looking to take it to the next level.

We are proactive: We monitor all our inboxes in one easy-to-use platform.

I have no idea if my performance is good or not.

I have clear expectations set, and I know when they’re being hit.