We're hiring skilled Customer Support Representatives (CSR) to join our team remotely. If you have experience in providing exceptional customer support and managing client inquiries, we want to hear from you! Join us and work with top-tier clients while enjoying the flexibility of remote work. Competitive pay, amazing opportunities for growth, and a dynamic work culture await!
Job Responsibilities:
- Provide exceptional customer service via email, live chat, and phone support.
- Respond to and resolve customer inquiries and issues in a timely manner.
- Ensure high levels of customer satisfaction and retention.
- Maintain accurate records of customer interactions and follow-up tasks.
- Assist in troubleshooting product/service issues and escalate as necessary.
- Stay up to date on product knowledge to provide effective support.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- 1-5 years of experience in customer support, preferably in a remote setting.
- Proficient in handling customer inquiries via email, live chat, and phone.
- Strong problem-solving skills with the ability to resolve customer issues efficiently.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to manage multiple customer interactions simultaneously.
- Experience with CRM tools (e.g., Zendesk, Salesforce, HubSpot) is a plus.
- Ability to work within US business hours or flexible hours depending on the client.
Benefits:
- Earn in US Dollars with no tax deductions.
- Competitive salary and performance-based incentives.
- Access to a collaborative and supportive team environment.
- Opportunities to learn and grow professionally.
If you're passionate about helping customers and providing outstanding support, apply now to be part of a rapidly growing team!
