Simple changes to your website and online shop.

Sales

Operations

Marketing

Overall

Sales hours

Operations hours

Marketing hours

Total hours

How automated are your sales, marketing & operations?

Waivers for health, safety and/or liability

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Through an all-in-one online system that also handles phone and in-person payments

Using separate systems for online, phone, and in-person payments

Using a single system that updates availability in real-time, factoring in staff and other resources

Manually tracking availability and resources

Using a system that allows bundling of products for walk-ins

Manually selling individual products in separate transactions

Through an integrated system that offers add-ons and merchandise during ticket purchase

Manually offering add-ons and merchandise separately

Add-ons and merchandise are only sold in-person

Through our ticketing system, allowing customers to use their membership codes to rebook and monitoring usage and capacity

Manually selling memberships and tracking usage manually (or not at all)

Through our ticketing system, offering both monetary gift vouchers and specific built gift packages that can be redeemed online or in-person

Manually selling gift vouchers and gift cards, and redeeming them manually

How long does it take on average for customers to complete a booking with you?

How do you sell tickets and process payments?

How do you manage real-time availability to avoid overbooking?

What else does your business offer in addition to ticket sales?

2.How do you handle the sale of bundled products to walk-in customers (e.g., F&B, tickets, merchandise)?

2.How do you sell add-ons and merchandise at the point of ticket sale?

1.How do you sell memberships and manage their usage?

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Through an online system where I am fully self-sufficient to make changes

Contacting customer support to make updates

Using a system with a calendar view that shows expected visitors and allows easy planning

Manually downloading spreadsheets and manifests to print-out each day

Manually tracking visitor arrivals and planning accordingly

Using a system that allows quick & easy check-ins (e.g., scanning QR codes) and shows useful information for each visitor upon arrival

Manually managing check-ins, which can lead to queues, and manually gathering information for visitor welcomes beforehand

They can reschedule their bookings themselves online (without the need for an account)

By creating an online account that they can reschedule through

Through a system that allows mass emails and SMS for last-minute updates and amendments

Manually sending updates and making amendments

Through a system that refunds and notifies customers in just a couple of clicks and allows mass conversion of bookings to vouchers/credit

Manually handling refunds, cancellations with no voucher/credit

Scanning memberships to reduce on-the-day capacity for member walk-ins

Automatically request waivers with reminder emails, to be completed online

Manually request via email and track waiver completions using a separate system to ticket sales

Use paper waivers on the day of the event in-person

Use a waiver system integrated with check-in that shows waiver completions, tracks incomplete waivers, and allows quick signing in-person

Manually track waivers on a separate system and collect more waivers on arrival

How automated are your sales, marketing & operations?

How many annual visitors do you have?

What else does your business offer in addition to ticket sales?