Operational Quality Diagnostic Questionnaire
Objective of the Diagnostic:
To assess and analyze the operational quality of the organization FCC across various key areas related to its operations.
The questionnaire aims to provide a clear and detailed insight into how the organization conducts its day-to-day activities and performs in terms of efficiency, resource management, project execution, service quality, and more.
Confidentiality:
Complete confidentiality of responses will be ensured, and the questionnaire will consist only of statistically significant data.
Participants:
Operational team members at all levels.
Timeline:
From January 22 to January 24, 2024.
3. What is the main purpose of FCC in the community it serves?
4. How do you believe the team's daily activities contribute to fulfilling the organization's mission and vision?
5. What long-term impact do you think FCC aims to achieve in the community?
6. How do the mission and vision of FCC relate to the values and principles of the organization?
7. How does the team ensure that its actions and decisions align with the mission and vision of FCC?
8. What is the role of your department or team in fulfilling FCC's mission and vision?
9. Can you describe FCC's pedagogical model in your own words? (Max 100 characters)
10. What are the fundamental principles or values guiding the organization's pedagogical model?
11. Can you explain the specific methodologies used for FCC's activities?
12. How do you ensure that the activities align with the organization's pedagogical model?
13. What is your team's role in the successful implementation of the pedagogical model and methodologies?
14. What aspects of the current pedagogical model and methodologies do you feel confident about, and in what areas do you feel less secure or prepared?
15. What specific skills or knowledge do you think need improvement for more effective performance in your role?
16. Have you faced challenges in implementing existing methodologies? If so, what were those challenges?
17. Do you have suggestions or ideas to enhance the current pedagogical model and methodologies?
18. What specific training topics or areas would you like to address in future training programs?
19. How do you think additional training can contribute to FCC's goals and the personal and professional development of team members?
20. Are there specific areas or skills where you believe you excel and could share your knowledge with other team members? Please mention one only.
26. Do you receive regular feedback on your performance as a Coach, Coordinator, Supervisor/Leader? (Yes/No)
29. Are you provided with the necessary tools and resources to perform your role effectively as a Coach, Coordinator, Supervisor? (Yes/No)
30. Are there specific resources you would like to have at your disposal to improve your work as a Coach, Coordinator, Supervisor?
31.Do you feel supported in your professional development as a Coach, Coordinator, Supervisor at FCC? (Yes/No)
32. What professional development opportunities would you like to have in the future?
33. Any specific suggestions to improve the support and assistance you receive as a Coach, Coordinator, Supervisor at FCC?
34.How do you think FCC could strengthen its support program to benefit Coaches, Coordinators, Supervisors?
35. On a scale of 1 to 5, how would you rate the overall performance of Coaches, Coordinators, Supervisors at FCC in their roles? (1 being very deficient and 5 being excellent)
36. From your role, what specific aspects of being a Coach, Coordinator, and Supervisor do you consider most effective and valuable for the organization?
37. From your role, what are the specific areas that you particularly highlight in your work?
38. What challenges or areas for improvement do you identify in the work of Coaches, Coordinators, and/or Supervisors in the organization?
39. How would you rate the collaboration and communication of Coaches, Coordinators, Supervisors with other FCC team members? (1-5, where 1 is deficient and 5 is excellent)
40. Do you believe that Coaches, Coordinators, Supervisors are effective in communicating with beneficiaries and their families? (Yes/No)
41. How would you describe your understanding of the administrative processes supporting project operations at FCC? (1-3, where 1 is very limited and 3 is complete)
42.Can you explain the key steps involved in the administrative management of a project in the organization?
43. Do you feel that the team has access to the necessary documentation and guides to understand and follow administrative processes effectively? (Yes/No)
44.How would you rate the efficiency of the administrative processes currently in use at "Fútbol con Corazón" for managing projects? (1-3, where 1 is inefficient and 3 is highly efficient)
45. ¿Are there specific administrative processes that you consider especially efficient or inefficient? Why?
46. Do you believe that administrative processes contribute to the successful execution of projects in terms of time, resources, and quality? (Yes/No)
47. What challenges or difficulties has the team experienced in the execution of administrative processes related to projects?
48. In which specific areas do you think administrative processes could be improved to increase efficiency and project quality?
49. Any specific suggestions to optimize administrative processes and make them more efficient?
50. Do you feel supported in terms of training and support in the management of project administrative processes? (Yes/No)
51. What kind of resources or training would you like to have to improve your understanding and ability to carry out efficient administrative processes?
52. Would you like to be part of the Golidad project? Yes/No
53. On a scale of 1 to 3, how willing and open are you to the evaluation of your work and the incorporation of suggestions into your work?
