1. What is MOYA.AI?
MOYA.AI is an AI-powered herbal assistant that provides natural healing suggestions based on your symptoms and emotional state.
2. Is MOYA a real person or a chatbot?
MOYA is a friendly AI chatbot trained to guide you through holistic and herbal-based wellness options.
3. How does MOYA.AI recommend products?
MOYA uses your input (mood, symptoms, preferences) to match you with herbal products from trusted local sellers.
4. Do I need an account to use MOYA?
No, you can chat directly without creating an account. However, we recommend joining the healing community for updates and exclusive content.
5. Is MOYA.AI free to use?
Yes. The chat-based consultation is 100% free. You only pay if you decide to purchase a recommended product.
🪴 Herbal Healing Questions
6. Can MOYA diagnose my health problems?
No. MOYA does not provide medical diagnoses or prescriptions. It's designed to offer natural support and suggestions.
7. Are the herbal products safe?
Yes. All recommended products are reviewed and provided by verified sellers committed to safe and natural healing practices.
8. Are your products halal / organic / certified?
Many of our sellers offer herbal products that are halal, organic, or certified. You can check each product’s description for details.
9. I have allergies. Can I still use MOYA?
Please let MOYA know your sensitivities. The AI will do its best to avoid suggesting products that may trigger allergies — but always double-check labels and consult your doctor.
10. Can I use MOYA’s recommendations while taking prescription medicine?
Always consult your doctor before mixing herbal products with prescription medication.
💼 Affiliate & Seller Questions
11. How do I join the MOYA Affiliate Program?
You can apply via our affiliate form. Share your platform, and once approved, you'll receive your custom affiliate link.
12. How much can I earn as an affiliate?
Affiliates can earn up to 30% commission per sale, depending on the product and campaign.
13. Who can join as a MOYA seller?
Anyone with a herbal product line — from home-based businesses to certified manufacturers — can apply to become a MOYA seller.
14. Do I need to ship products myself?
Yes, as a seller, you fulfill orders via a dropship model. MOYA handles the customer interface; you handle fulfillment.
15. Is there a fee to become a seller or affiliate?
No. Joining MOYA as a seller or affiliate is currently free.
🛡️ Safety, Support & Policy Questions
16. Is my data safe with MOYA?
Yes. We respect your privacy and follow best practices to protect your personal information.
17. What languages does MOYA support?
MOYA currently supports English and Bahasa Indonesia, with more languages to come.
18. Can I request a refund for products?
Refund policies depend on the seller. Please contact support or the seller directly if you have an issue with your order.
19. Can I give feedback on MOYA’s responses?
Absolutely! We welcome feedback to improve MOYA's AI and healing experience.
20. How can I contact MOYA support?
You can reach us at
[email protected]
or via our social media channels.
