Current State of Customer Experience (CX) and Service Design in Canada - Survey

Hello and welcome!

Thank you for taking the time to participate in this survey, focused on understanding the current landscape of Customer Experience (CX) and Service Design professions in Canada. We aim to collect valuable insights from CX and service design professionals across various industries in Canada.

Your responses will contribute to our understanding current trends, challenges, and practices in the fields of CX or service design, thereby aiding the development of more effective and innovative solutions that enhance overall services and experiences.

Please be assured that your responses will be kept confidential and anonymous. We are committed to protecting your privacy, and no personally identifiable information will be disclosed or published. The survey is expected to take approximately 15-20 minutes to complete, depending on your responses.

We highly value your honest and detailed feedback, as it will significantly influence the quality of our analysis and in shaping our study and future initiatives.

We look forward to your insights!