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Parallax MFA Locked Account

Hey there! 👋🏻

If you found yourself locked out from your account or from making any transactions, please fill out the short form below and this will immediately notify our team!

No need to worry, we'll get your account unlocked as soon as we can and send out a notice once your OTP attempts have been reset within 24 hours! 🤞🏻

Please accurately provide the necessary information below, otherwise, we won't be able to find your account!

Email address registered with your Parallax account.

Name registered with your Parallax account.

For security and verification, please confirm your registered date of birth.

Where do you receive your MFA OTPs?

Phone

Unsure

The more details, the better. It's OK to let us know if you mistyped a couple of codes or if you realized late where to receive it! This just helps us know if there's an issue with our provider or if they're simply human error. 🙂

Lock-out cause.

Human error (i.e., mistyped, checked the wrong folder/email)

Had OTP issues (i.e., arrived late, code isn't accepted, did not arrive)

Unsure

A brief summary of how you got locked out of your account.

Any relevant screenshots or recording that can help us troubleshoot this? (Not required, but appreciated!)

Size limit: 10 MB