After you submit a request, it is reviewed and added to our workflow. Some issues affect many users at once — we fix those faster, but we may not be able to provide individual status updates due to the number of reports
Other issues are more specific to a single account — these can take longer to resolve, as we prioritize tasks that impact the entire ecosystem. But if your case is specific, we’ll reach out and ask you to check
If you’re submitting a suggestion or asking a general question, you may not receive a direct reply. Suggestions are carefully recorded and reviewed internally, while questions are best handled in our community chats with moderators and ambassadors
