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Learning and Development in Customer Support, Success and Experience

Hey! I'm Conor Pendergrast from CustomerSuccess.cx and I am grateful for your time. I have a few questions about career growth and up-skilling, specifically about your organisation's approach to Learning and Development for Customer Support, Success and Experience professionals in 2025.
"How will you use this survey, Conor?"
Thanks for asking. I'll summarise the survey results with my email list, and may also share de-personalised results with trusted colleagues to help them create better free and paid offerings.
Read onwards, and thank you!

What's your title at your company?

Which of the following best describes your work?

Do you manage any direct reports?

How many people report directly to you?

What are your priorities for your own skills growth within the next six to twelve months?

How do you prefer to learn?

Choose just what you LOVE
How do you prefer to learn?

What are the most important skills you want your team to grow by the end of this year?

What is your learning and development budget for this year (in USD please)?

Can you exceed that budget, within reason?

Thinking back to last year, how much of your learning & development budget did you spend (in USD please)?

How much have you budgeted for your team's growth and training for this year (in USD please)?

And again, last year, how much of your team's budget for growth and training did you spend (in USD please)?

Anything else you'd like to share? Write as much as you want

Thanks for your help!

I send an email every weekday, with one short lesson about customer support. Want to join?

What's your email address?

I'll use this for survey follow-up, and to add you to my daily email list IF you asked for that

And your first name?