Booking & Lateness Policy
All deposits are non-refundable and go toward your total balance.
You have a 15-minute grace period after your appointment time.
After that, a £5 late fee applies for every 10 minutes until arrival.
If you are running late, please contact us immediately.
Rescheduling must be done at least 12 hours in advance.
❌ Last-minute cancellations or no-shows will result in your deposit being kept.
Repeated lateness or missed appointments may affect future bookings.