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The official document prepared by your veterinarian that details their assessment, physical examination findings, and treatment plan for your pet. You can request a copy of your pet’s medical record from your veterinary clinic.
If you’re appealing a pre-existing condition, please include the full medical history, including any records from before your policy began.
The communication you received from your insurance provider outlining which claim was denied and the specific reasons for the denial.
The complete document issued by your insurance company describing your pet’s coverage, including terms, conditions, inclusions, and exclusions. This is typically a lengthy document provided when your policy is purchased or renewed.
