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Terms of Service

Welcome to Bristol Gym Girls (BGG). These Terms of Service govern your membership and participation in our community, training programmes, and services. By joining BGG, you agree to these terms and acknowledge that you've read and understood them.

1. Services Overview

Bristol Gym Girls is a supportive fitness community offering:

Seasonal Strength Club membership including access to training plans, community WhatsApp group, priority event access, and free entry to challenges
Training programmes delivered via coaching app
Community events including free meetups, outdoor adventures, and paid trips
Workshops and coaching on training, mindset, and body image
Personal training sessions and technique feedback
Challenges and seasonal programmes with structured training and community elements
All programmes are designed around our core values of empowerment, community support, authentic expression, and strength beyond the gym.
2. Member Responsibilities

As a BGG member, you agree to:

Participate respectfully in all community spaces, maintaining our values of supporting other women and creating an inclusive environment
Follow safety guidelines provided in all training programmes and activities
Communicate openly about any injuries, health concerns, or limitations that may affect your participation
Respect programme structure by following training plans as designed and seeking guidance when needed
Maintain community standards in WhatsApp groups and at events, ensuring all interactions align with BGG's supportive and empowering ethos
Take responsibility for your own progress, consistency, and wellbeing throughout your membership
Inform us promptly of any changes to your contact details or circumstances that may affect your membership
3. Payment & Cancellation Policy
Payment Terms:
Monthly memberships are charged on the same date each month via direct debit or card payment
Payment for challenges, workshops, and events is due upon booking unless otherwise specified
All prices are subject to change with 30 days' notice
Cancellation Policy:
Monthly membership: Can be cancelled with 30 days' written notice. Cancellation takes effect at the end of your current billing cycle
Challenges and programmes: Non-refundable once started, except in exceptional circumstances at BGG's discretion
Events and workshops: All bookings are non-refundable once confirmed. If you can't attend, please let us know as soon as possible so we can offer your spot to someone on the waiting list. You're welcome to arrange private resale of your ticket, but this is between you and the buyer - BGG is not responsible for facilitating ticket transfers
No-shows: No refunds are provided for missed sessions, events, or workshops
Payment Issues:
Failed payments may result in temporary suspension of membership benefits
Accounts with outstanding payments for 14+ days may result in membership termination
A £5 administration fee applies to multiple failed payment attempts
4. Medical Disclaimer
BGG services are not medical treatments and do not replace professional healthcare.
Consult your GP before starting any new exercise programme, especially if you have health conditions, injuries, or concerns
Exercise at your own risk - while we provide guidance and support, you are responsible for listening to your body and exercising within your capabilities
Pre-existing conditions: You must inform us of any injuries, medical conditions, or physical limitations that could affect your participation
Pregnancy and post-natal: Please inform us immediately if you become pregnant or are in your post-natal period, as programme modifications may be necessary
Pain or discomfort: Stop exercising immediately if you experience pain, dizziness, or unusual discomfort, and seek medical advice if needed
We are not medical professionals - while Natalia is a qualified personal trainer, BGG does not provide medical advice or treatment
5. Online Coaching Disclaimer
For online training and coaching services:
Technology requirements: You're responsible for having reliable internet, appropriate devices, and suitable workout space
Form checks: While we provide form feedback where possible, online coaching has limitations compared to in-person training
Your environment: You're responsible for ensuring your workout space is safe and appropriate for the prescribed exercises
Equipment: You're responsible for having access to any required equipment or suitable alternatives
Communication: We'll respond to questions and provide support, but response times may vary
Progress tracking: Your engagement with the programme and honest feedback helps us provide better support
6. Use of Client Content for Marketing
By participating in BGG, you understand that:
Photos and videos taken at events, workshops, or training sessions may be used for BGG's marketing and social media
Progress stories and testimonials may be shared (with your permission) to inspire other community members
WhatsApp group content may be used for marketing purposes but will always remain anonymous unless you give explicit permission for us to use your name
You can opt out at any time by informing us in writing - we'll respect your privacy preferences
We'll always ask before using specific individual content for major marketing campaigns
Your story matters - sharing your journey helps other women feel empowered to start theirs
7. Terms & Conditions Variations
Updates: These terms may be updated to reflect service changes, legal requirements, or community needs
Notification: We'll provide 30 days' notice of any significant changes via email and WhatsApp group announcements
Continued membership after term changes indicates acceptance of the new terms
Questions: If you have concerns about term changes, please contact us before they take effect
Historical terms: Previous versions of terms remain available upon request
8. Legal Provisions

BGG's liability is limited to the amount you've paid for services in the 12 months preceding any claim. We're not liable for indirect or consequential losses.

All training programmes, content, and materials remain BGG's intellectual property. You may use them for personal training purposes only.

These terms are governed by English law, and any disputes will be handled in English courts.

We handle your personal data in accordance with UK GDPR. See our Privacy Policy for full details.

We're committed to resolving any issues directly and amicably. Please contact us first if you have concerns.

If any part of these terms becomes unenforceable, the remaining provisions continue in full effect.

These terms, along with our Privacy Policy, constitute the complete agreement between you and BGG.

8. Contact Information

For questions about these terms or your membership:

Email: [email protected]
WhatsApp: +44 7512900718
Website: www.bristolgymgirls.com

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