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UX Researcher (US🇺🇸, Canada🇨🇦, UK🇬🇧, EU🇪🇺) – Geny Labs

Geny Labs is building the “Voice AI for skilled service businesses”, an AI-powered voice assistant helping beauty, wellness, and home service entrepreneurs run and grow their operations.

We are hiring part-time contract UX Researchers (20–25 hrs/week for 3 months) in the US🇺🇸, Canada🇨🇦, UK🇬🇧, and EU🇪🇺 to work directly with immigrant-owned skilled service businesses -beauty, wellness, and home services, to gather insights, validate our product in real workflows, and recruit pilot merchants.

This role is part-time for 3 months with the potential to convert to full-time if you meet KPIs related to merchant recruitment, product insights, and pilot success.

📍 Locations: Major immigrant-heavy metro areas in US, Canada, UK, EU 💰 Pay: $35–$50 USD/hour (or local equivalent) + pilot ROI bonuses 🕒 Duration: 3 months (part-time) → potential full-time
🚗 Travel: Required for merchant site visits

Role Summary

As a UX Researcher, you will:

- Visit and observe target merchants (salons, spas, barbershops, tailors, nail techs, etc.).

- Use our decision tree to identify the main operational wedge (Revenue, Marketing, Bookings, Inventory, Personalization).

- Document workflows, customer interactions, and tool use.

- Test AI assistant interactions per wedge.

- Recruit 5–10 pilot merchants/month into live trials.

- Work closely with Community Ambassadors to align research and onboarding.

Requirements:

- Existing relationships or fast access to target merchants.

- 2–4+ years in UX research, service design, or ethnographic fieldwork.

- Comfort with 50–70% field time.

- Cultural and language awareness in diverse communities.

- Integrity, teamwork, and creativity in research execution.