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Account Manager

At Ecomflow, we work with some of the fastest-scaling e-commerce brands in the world, ensuring seamless fulfillment and logistics from China to global markets. Our clients move fast, and we match their pace. We are looking for an Account Manager who thrives in high-growth environments, takes full ownership of client success, and can anticipate problems before they happen.

You will be the first point of contact for our most important clients, ensuring their fulfillment operations run at peak efficiency. Your job is to build deep relationships, solve problems before they escalate, and ensure that Ecomflow is always a step ahead in optimizing their logistics.

What You'll Be Doing:

• Managing and resolving client inquiries through Zendesk support system

• Conducting regular online check-ins with clients to ensure satisfaction and address concerns

• Creating and delivering detailed reports to clients and internal stakeholders to improve processes and systems

• Coordinating with internal teams to ensure timely resolution of client issues

• Maintaining accurate client records and documentation in our CRM system

Who We're Looking For:

• 5+ years of experience in account management or customer success

• Proven track record of maintaining and growing client relationships

• Experience with CRM systems and support platforms

- Zendesk

- Go-High-Level

• Strong communication skills with ability to explain technical concepts clearly

What We Offer:

• Work with top global e-commerce brands.

• Be part of a high-performance, fast-growing team.

• Gain deep expertise in e-commerce logistics.