Page 1 of 3

Apply: Mindsera Support Specialist

When most companies automate their support with chatbots and AI, we go against the tide and aim to offer a human-only, first-class support experience.

We take this so seriously that, currently, our CEO handles all of the support himself (though he has quite a lot on his plate and could use a bit of help).

We think of our users as friends and family, so we want them to feel welcomed in our app. We believe that delivering a white-glove, Michelin-star support experience turns users into fans.

Details: - Around 1-2 hours per day - Pay based on experience - Remote and async

What's important: - You can write in a friendly, warm, and concise way (not the usual robotic corporate tone) - You understand human psychology and people - You're fast! - Bonus: You're familiar with ChatGPT + n8n or other automation tools that can make your work easier

Some of the things you'll be working on: - Help set up the HelpCrunch system and tags (we’re open to using another platform as well) - Answer support messages daily - Analyze and report the most common recurring questions so we can add them to our knowledge base