Front Desk Supervisor

Reports to: Associate General Manager (primary) and Head of Student Experience

RISHIKESH YOGPEETH (Onsite)

Rishikesh, Uttarakhand, India (Google Location PIN: https://maps.app.goo.gl/L5JNtzcF3dzHnhEM6)

POSITION SUMMARY

Rishikesh Yogpeeth seeks an experienced Front Desk & Customer Service Supervisor to work in individual contributor capacity and also be a role-model for all guest-facing front desk operations.

This is a full-time, on-site residential position requiring the candidate to live on the ashram campus and in emergency situations be available for operational needs including evenings, and weekends. Role is 6-Day working with 4 Weekly Offs in a month. SHARED ACCOMMODATION WITHIN ASHRAM AND ALL MEALS WILL BE PROVIDED.

You will ‘hands on’ manage all aspects of guest arrival, accommodation coordination, and departure, ensuring seamless experiences for Yoga students and guests. The role demands exceptional interpersonal skills, fluent English communication, proven conflict resolution abilities and work organising skills. The person needs to lead the Front Desk operations as an example delivering exceptional guest service and outstanding experience.

REQUIRED QUALIFICATIONS & EXPERIENCE

* 7 Years+ of professional working experience - either with an Employer or as a business owner (must have).

* 3 Years+ of hands-on front desk management experience - in hospitality establishments such as hotels, resorts, wellness centers, retreats, hospitals/treatment centers, or health/fitness facilities (must have).

* Good English communication - both spoken and written. Ability to communicate with clarity, professionalism, and warmth across diverse guest backgrounds. (must have).

Title

Mr.

Ms.

Full name

Date of birth

Email address

Best contact number

Current full address

Resume (Must be in PDF)

Size limit: 10 MB

Number of Years experience in Front Desk & Guest Management (in-person and not online)?

No experience

Less than 2 Years

More than 2 Years, less than 4 Years

More than 4 Years

Your level of English in managing International tourists?

Basic - I can speak and write basic english such as providing instructions or taking request

Medium - I can converse in English effectively including handle Customer complaints or disputes; but I will struggle if I am handling difficult conversations with Foreigners e.g. from UK, USA or Australia

Advanced - I can converse in English fluently. I CAN HANDLE difficult conversations and conflicts / disputes with Foreigners e.g. from UK, USA or Australia

This role requires you to be at the ashram in Rishikesh (which is 30-40 min. hike up a mountain near Rishikesh), please write down your ability to do so. Twin share accommodation is provided, along with all meals

This role requires you to be at the ashram in Rishikesh (which is 30-40 min. hike up a mountain near Rishikesh), please write down your ability to do so. Twin share accommodation is provided, along with all meals

This is Ok with me

This is NOT Ok with me

Front Desk Supervisor

Title

Full name

Date of birth

Email address

Best contact number

Current full address

Resume (Must be in PDF)

Number of Years experience in Front Desk & Guest Management (in-person and not online)?

Your level of English in managing International tourists?

This role requires you to be at the ashram in Rishikesh (which is 30-40 min. hike up a mountain near Rishikesh), please write down your ability to do so. Twin share accommodation is provided, along with all meals

What is your notice period to join (if you are selected, in how many days can you join Rishikesh Yogpeeth onsite)?

Please state your in-hand (post tax) salary expectation in INR per month