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M.Sc. Research Questionnaire

Hello, my name is Evelyn Jacob. I am conducting research on how fintech startups in Nigeria govern and manage product-related information to support effective product operations.
Information governance is the framework of policies, processes, roles, and controls that ensures an organization's information is accurate, secure, accessible and used responsibly.

This research focuses on how fintech startups manage information to support their product operations.

Your insights and experiences will provide a valuable input to this study. All your information will be treated with confidentiality and used for academic research purposes only. Thank you so much

SECTION A: BASIC INFORMATION

1. What is your current role?

A
B
C
D
E
F

2. Which of these best describes your organization?

3. How many employees does your organization have?

A
B
C
D
E

4. How many years have you worked in fintech?

SECTION B: PRODUCT OPERATIONS AND INFORMATION GOVERNANCE

5. At what stages of product development are information governance requirements usually considered?

Which of the following types of information are collected during product development? (Select all that apply)

6. How involved is the Product Operations/Management team in the following activities?

Product requirements

NeverModerateResponsible

Product planning

NeverModerateResponsible

Data governance decisions

NeverModerateResponsible

Compliance and regulatory reviews

NeverModerateResponsible

7. Which governance-related responsibilities are handled by Product Operations in your organization?

8. How often does Product Operations work with the following teams?

Engineering

NeverSometimesAlways

Compliance

NeverSometimesAlways

Security

NeverSometimesAlways

Legal

NeverSometimesAlways

Customer Support

NeverSometimesAlways

9. How often do governance requirements influence product decisions in your organization?

SECTION C: INFORMATION GOVERNANCE PRACTICES

10. Which of the following governance activities are a part of your product development process?

11. Who is mainly responsible for ensuring governance requirements are met during product development?

12. How effective are your organization's current information governance practices in supporting product operations?

A
B
C

SECTION D: INFORMATION GOVERNANCE FRAMEWORKS

13. How familiar are you with the following frameworks?

COBIT [Control Objectives for Information and Related Technologies]

Not familiarModeratelyVery

DAMA-DMBOK [Data Management Association - Data Management Body of Knowledge]

Not familiarModeratelyVery

ISO/IEC 27001[International Organization for Standardization / International Electrotechnical Commission 27001]

Not familiarModeratelyVery

14. Does your organization currently use any information governance framework?

A
B
C
D

15. How suitable are existing governance frameworks for supporting Product Operations in fintech startups?

A
B

16. Which of these challenges make your existing governance frameworks difficult to apply?

SECTION E: IMPROVING INFORMATION GOVERNANCE

17. Which factors would improve information governance within Product Operations the most? (Choose at least two)

18. Do you think that fintech startups need an information governance framework designed specifically for Product Operations?

A
B
C
D
E

19. Please provide any additional comments on how Product Operations can improve information governance in fintech startups.

20. Would you be willing to participate in a virtual interview? If so, kindly share your email address/contact number so I can send you the meeting detail