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CERS - System Audit Enquiry

This short enquiry helps us understand how your business currently manages enquiries, customer communication, workflows, and operational processes.

The information you provided helps us identify opportunities for automation, efficiency improvements, and operational optimisation.

SECTION 1 - BUSINESS DETAILS

First name

Last name

Email Address

Business name

Your Website

Preferred Reply Language

SECTION 2 - CURRENT SITUATION

Core Problem?

What is the primary issue you would like reviewed?

Please describe the problem in detail.?

Where do you feel client enquiries are currently being missed, delayed, or difficult to manage?

How is your process currently managed?

How is your process currently managed?

SECTION 3 - BUSINESS IMPACT

Approximately how many enquiries or customer requests do you receive each month?

Which of the following are being affected?

Which of the following are being affected?

If this issue remains unresolved for the next 12 months, what impact do you expect it will have on your business?

How many people are involved in this process?

SECTION 4 - TIMING

What outcome would make this audit successful for your business?

SECTION 6 - CONSENT

We may need to contact you regarding your enquiry.

We may need to contact you regarding your enquiry.