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Callbacks, Complaints & Comebacks How to Prevent Unnecessary Callbacks, Protect Your Bottom Line, and Still Win 5-Star Reviews

Hosted by Laura Corbin, Integrator & Team Development Coach, Pest Control Business Coach

📅 When: Tuesday, April 21

🕙 Time: 12:00 PM EST / 11:00 AM CST / 10:00 AM MTN / 9:00 AM PST

💻 Where: Live on Zoom

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Don’t Let Another Callback Eat Into Your Profit

Most callbacks don’t start in the field…
They start in the office.

And when your admin team doesn’t have the right systems, scripts, or confidence—
you end up paying for it in time, money, and reputation.

Every unnecessary callback costs you time, money, and trust.

Fix the root of the problem—starting with your admin team.

What You’ll Learn in This Power-Packed Session:

✅ Reduce unnecessary callbacks before they happen ✅ Handle complaints with confidence (without escalating the situation) ✅ Communicate clearly with customers and technicians ✅ Turn frustrated customers into 5-star reviews ✅ Protect your margins while improving customer experience

Bonus: You’ll Also Get

✔ The full PowerPoint presentation ✔ A practical worksheet to build your system ✔ Replay access so you can revisit anytime

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💬 A Note from Laura

If you’re dealing with constant callbacks, frustrated customers, and miscommunication—it’s not just a field issue. It often starts in the office.

I’ve worked with teams in the same position, and small changes in how your admin team communicates can make a big impact.

In this training, I’ll show you simple, practical ways to reduce callbacks, handle complaints confidently, and improve the customer experience.

Hope to see you there.

— Laura Corbin, Integrator & Team Development Coach

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