Social Media CSR

Job Summary:

Permanent employee, Full-time, Remote, PST Shift

The Social Media CSR will sit within the Customer Experience function and act as the frontline voice of the brand across social media channels. This role focuses on managing inbound messages, comments, and DMs, resolving customer inquiries, and supporting the customer journey from discovery to post-purchase care. While the work happens on social platforms, the priority is CX, not content creation.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form.

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

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Work Sample Link:

Community Management Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Yes

Experience in the Beauty Industry

Yes

Experience in the Fashion and Apparel Industry

Yes

Experience in the Vitamins and Supplements Industry

Yes

Experience in the Healthcare Industry

Yes

Experience in B2B

Yes

Experience in SaaS

Yes

If your e-commerce experience is outside fashion, beauty, supplements, or healthcare, please name the specific account(s) you worked on:

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone

Yes

How many tickets (chats/emails) do you typically handle per day?

What is your average first response time?

What is the most common inquiry you receive via social media?

Experience in Handling Placement of Orders, Refunds, or Exchanges

Yes

How would you respond to a customer with this inquiry: "I've made an order last June 1, 2025, you said that it would be delivered in 14 days. Where is my order"?

Which social media and other platforms have you used previously to assist customers?

Experience in Emplifi

Yes

Experience in Converse Digital

Yes

What CRM tools or customer support software do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

English Proficiency Level (CEFR)

A1 – Beginner

B1 – Intermediate

C1 – Advanced

A2 – Elementary

B2 – Upper Intermediate

C2 – Proficient

Can speak Spanish

Yes

Available to Work Full Time:

Yes

Available to Work Part-Time:

Yes

Which timezones are you available to work in?

Pacific Standard Time (PST)

Eastern Standard Time (EST)

Central Standard Time (CST)

Willing to Work on Weekends and Holidays

Yes

Are you comfortable with time-tracking software being used during work hours?

Yes

Willing to Work on a Voice Account (Phone Support)

Yes