Page 1 of 1

Southy AI Technologies - Call Center Application

Full Name

Email Address

Phone Number

Previous Experience

Why do you want to join Southy AI Technologies?

Upload Resume/Portfolio

Do you have call center experience?

A
B

How many years have you worked in a call center?

Do you have your own PC/laptop/USB headsets?

Do you have a quiet working environment?

A
B

Applicant location

Personal & Verification Details

Age (Applicants must be 18 years or older)

Residential Address

Technical & Infrastructure Requirements

Do you have a working PC or laptop running Windows 11?

A
B

Do you own a professional USB noise-cancelling headset with a built-in microphone?

A
B

What type of internet connection do you use at home?

A
B
C
D

Is your internet download/upload speed 40 Mbps or higher? Please upload a screenshot of your latest speed test here.

Is your verified typing speed at least 40 WPM (words per minute)?

A
B

Professional Experience & Expectations

List at least 5 standard call center KPIs (Key Performance Indicators) and briefly define them

What is your expected monthly salary for a full-time role?

Additional Information

Video Introduction

Please record a 3 minute video introduction of yourself on Loom.com. Ensure your video settings are set to 'Public'.
Please cover these topics in your video:• Tell us about a specific situation where you dealt with a tough or angry customer. How did you resolve it?• Tell us about a time when you had a disagreement with your manager. How did you handle that situation?• What is your personal version of the absolute best customer service?• Explain step-bIs there anything else you would like us to know about your skills, availability, or background?
step how you create and view a basic HTML file from your local PC?
how do you troubleshoot a pc when a screen is frozen?
how do you prioritise confidencial douments?

Paste your Loom Video Link here

Signature

Sign here
For any inquiries contact: support@southyai.co.za
Email HR: thembelagwala@gmail.com