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Job Title: Performance & KPI Monitoring Engineer
Location: Baghdad – Al-Arasat
Job Summary:

We are looking for a Performance & KPI Monitoring Engineer to coordinate, monitor, and analyze departmental and operational KPIs across the organization. This role is critical in ensuring accurate data collection, insightful analysis, and clear reporting to Managers.

Key Responsibilities:
• Coordinate and administer preparation of the reports for the KPIs reports in each department in coordination with the Business managers.
• Continuously monitor the KPIs of the departments, ensuring continuously identifying to management KPIs lags and lack of conformance to benchmark metrics.
• Administer the measurement tools for the KPIs and ensure input data is accurate and timely.
• Follow up with the departments on continuous basis to ensure data is complete before producing the KPI report.
• Analyze sources of data for the KPI calculation and ensure accuracy, validity and credibility.
• Monitor Technical KPIs: Monitoring Network and ensure proper escalation on any KPIs performance issues and ensure corrective measures are taken.
• Administer the reporting dashboard to ensure all KPIs results are visually available to the board monthly /daily/weekly.
• Monitor Customer Related KPIs and ensure KPI benchmarks are always met.
• Make suggestions for changes and improvements and how to implement KPIs.
Qualification:

• Bachelor’s degree in Telecom Engineering or a related engineering field.

• 2+ years’ experience in KPI monitoring, performance management.

• Strong knowledge of KPI management and performance monitoring tools like Power BI, Power Query.

• Knowledge in ERP System Knowledge and experience.

• Advanced skills in Microsoft Excel, PowerPoint, Word, and Outlook

• Ability to handle complex data analysis and reporting systems

• Experience implementing reporting tools and dashboard automation

• Excellent command of English and Arabic (written and spoken)

• ⁠Basic knowledge in SQL and Python.

What are your salary expectations (IQD)?

What is your notice period or earliest possible start date(Days)?