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First-Time Manager Transitions in GCCs – Experiences, Challenges and Insights

Thank You for participating in this anonymous research study.

This study aims to better understand the realities of transitioning into a First-Time Manager role within Global Capability Centers (GCCs). 

We are seeking valuable perspectives from professionals who currently work in GCCs, have previously worked in GCCs, or have closely observed, supported, or experienced First-Time Manager transitions in GCC environments.

The survey is completely anonymous. No names, email addresses, company names, or other personally or organizationally identifiable information are being collected.

Estimated completion time: 3–5 minutes.

Please select the industry that best represents your GCC’s parent organization.
(if you choose others, please specify which industry)

Which function/department best reflects your GCC experience?   
(if you choose others, please specify which function)

Which of the following best describes you?  
(if you choose others, please specify which role)

Based on your experience, how challenging is the transition from Individual Contributor to First-Time Manager in GCCs?

What are the most common challenges you observe among First-Time Managers in GCCs?

In your experience, what behaviours do you typically see in First‑Time Managers who do well and are seen as successful?

In your experience,  what behaviours do you typically see in First‑Time Managers who struggle in their role?

Do you believe First-Time Managers in GCCs face challenges that are different from those in non-GCC organizations?

If your response to previous question is Yes,  
What are those GCC-specific challenges?
(Please mention N/A if your response is No or Not Sure to the previous question)

Is there anything else you believe organizations should understand about the transition to First-Time Manager roles in GCCs?

The responses you provided are primarily based on:  
(You may select more than one option which are relevant)

The responses you provided are primarily based on:  (You may select more than one option which are relevant)